Electric vs. MSM Comparison


Electric	MSM Marval Software	+	+
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About Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote. We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes). Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.	About Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies with 10-500 employees	Audience Medium sized and large enterprises
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Electric Founded: 2016 United States www.electric.ai	Company Information Marval Software Founded: 1989 United Kingdom www.marvalglobal.com
Alternatives PeopleForce	Alternatives TOPdesk
Montra Montra Technologies	iET ITSM iET Solutions
Atera	Freshservice Freshworks
JumpCloud	Vivantio
Fortinet View All	Serviceaide View All
Categories Cloud Management Cloud Security DNS Security Endpoint Protection Help Desk Identity and Access Management (IAM) Identity Management IT Management IT Security IT Service ITSM Mobile Device Management (MDM) Network Management Onboarding Privileged Access Management Remote Support RMM SaaS Management Service Desk	Categories Artificial Intelligence Change Management Help Desk Incident Management IT Management ITSM Machine Learning Service Desk
IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval IT Security Features Anti Spam Anti Virus Email Attachment Protection Event Tracking Internet Usage Monitoring Intrusion Detection System IP Protection Spyware Removal Two-Factor Authentication Vulnerability Scanning Web Threat Management Web Traffic Reporting IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Mobile Device Management (MDM) Features Automatic Device Recognition Data Management Deployment Management Inventory Management Maintenance Utilities Procurement Management Remote Update / Installation Software Management Synchronization Management Wireless Network Support RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback	Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA) Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Machine Learning Features Deep Learning ML Algorithm Library Model Training Natural Language Processing (NLP) Predictive Modeling Statistical / Mathematical Tools Templates Visualization
Integrations Asana Box Cisco Meraki Datto SIRIS Docusign Jamf Now Kaseya BMS Kaseya VSA LastPass Mailchimp Malwarebytes Microsoft 365 Microsoft Teams Okta RingCentral RingEX Slack Trello Ubiquity VMware Cloud Zoom Show More Integrations View All 23 Integrations	Integrations Asana Box Cisco Meraki Datto SIRIS Docusign Jamf Now Kaseya BMS Kaseya VSA LastPass Mailchimp Malwarebytes Microsoft 365 Microsoft Teams Okta RingCentral RingEX Slack Trello Ubiquity VMware Cloud Zoom Show More Integrations
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