EcholoN vs. Simbym Comparison


EcholoN mIT solutions	Simbym	+	+
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Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 659 Ratings Visit Website Device42 With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. 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About Customer-oriented and effective through all levels: EcholoN, the Service Management Software Suite, is a comprehensive solution for service, support and customer care. You want full control of your system and operate your service management solution completely in your home. You favor a cloud solution without burdening your infrastructure and operate your service management software in the EcholoN cloud. All you have to do is enter a new license key. Your recorded data and the stored workflows are retained and are available directly for further processing. After the license has been entered, you can start directly with the new options. Each workstation has different requirements, which are better supported by a native application. Depending on the application, role and location you can work with a native iOS or Android app, offline and without receiving in the field service. The web app is designed for working online on all devices.	About SIMBYM Empowers your Business with a Simple & Integrated® Operating System, which helps reduce Time & Cost Enables Work Faster & Smarter Scalable & More Securely. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes searching for each document. This reduces efficiency considerably. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes searching for each document. This reduces efficiency considerably. Companies that don’t track assets and asset assigments, lose expensive equipment. Companies that don’t keep track of software licenses incur huge fines. Companies that don’t have a document management system lose up to 30 minutes.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Businesses looking for a customer service solution to manage various critical processes	Audience Companies searching for a solution to manage and track all their work holistically
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $5000 one-time payment Free Version Free Trial	Pricing $8.00/month/user Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information mIT solutions Founded: 1999 Germany www.echolon.de	Company Information Simbym Founded: 2015 United States simbym.com
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Categories Customer Service Help Desk Issue Tracking IT Service ITSM Service Desk	Categories ITSM Project Management Project Portfolio Management
ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management	ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Project Portfolio Management Features Budget Management Collaboration Dashboard Issue Management Milestone Tracking Portfolio Management Project Planning Requirements Management Resource Management Status Tracking Task Management Time & Expense Tracking
Integrations Alcatel-Lucent IP Desktop Softphone Apex PBX BMC Helix CMDB Bottomline Secure Payments Element FreeSWITCH GraphQL Matrix42 Software Asset Management Microsoft Outlook Microsoft Teams Nagios Core Nagios XI OpenAI OpenText ZENworks Service Desk Paessler PRTG Paessler PRTG Hosted Monitor RocketChart Slack Telegram WhatsApp Show More Integrations View All 27 Integrations	Integrations Alcatel-Lucent IP Desktop Softphone Apex PBX BMC Helix CMDB Bottomline Secure Payments Element FreeSWITCH GraphQL Matrix42 Software Asset Management Microsoft Outlook Microsoft Teams Nagios Core Nagios XI OpenAI OpenText ZENworks Service Desk Paessler PRTG Paessler PRTG Hosted Monitor RocketChart Slack Telegram WhatsApp Show More Integrations
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