EPIQ QMS by Caliber

EPIQ QMS by Caliber

Caliber Technologies
TelStrat QM

TelStrat QM

Serenova
+
+

Related Products

  • Intelex
    165 Ratings
    Visit Website
  • AlisQI
    92 Ratings
    Visit Website
  • Odoo
    1,635 Ratings
    Visit Website
  • isoTracker Quality Management
    19 Ratings
    Visit Website
  • Propel
    193 Ratings
    Visit Website
  • SBS Quality Management Software
    7 Ratings
    Visit Website
  • Epicor Connected Process Control
    4 Ratings
    Visit Website
  • Qualio
    834 Ratings
    Visit Website
  • Interfacing Integrated Management System (IMS)
    71 Ratings
    Visit Website
  • Epsilon3
    265 Ratings
    Visit Website

About

Caliber’s Integrated Quality Management platform – EPIQ stands out from the crowd of generic quality offerings in the market. Caliber offers unmatched, in-depth integrations and functionalities across departments making it far more capable of providing a seamless quality management experience like no other. In addition, this platform offers capabilities that go beyond regular quality management requirements and provides a foundation for quality metrics, performance analytics, CPV, and PQR. Many companies are heavily investing into automation currently. Yet, there still are inadequacies in terms of information sharing across departments. Quality Assurance departments are mandated to see the effect of a deviation across the other departments. Many planned and unplanned changes have to go through more than one department for analysis and closure. As part of risk mitigation, interdepartmental transactions gather high importance.

About

Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes that need a quality management solution

Audience

Call centers searching for a complete Quality Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Caliber Technologies
Founded: 2001
India
caliberuniversal.com/solutions/enterprise-platform-for-integrated-quality/

Company Information

Serenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/

Alternatives

Assure-IQ

Assure-IQ

Caliber Technologies

Alternatives

CaliberLIMS

CaliberLIMS

Caliber Technologies
RECITE

RECITE

Numonix
CalibereLog

CalibereLog

Caliber Technologies
OmniPCX RECORD Suite

OmniPCX RECORD Suite

Alcatel-Lucent
Veeva Vault QMS

Veeva Vault QMS

Veeva Industries
CaliberBRM

CaliberBRM

Caliber Technologies
Aspect Quality

Aspect Quality

Aspect, an Alvaria Brand

Categories

Categories

Quality Management Features

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Integrations

Assure-IQ
Calabrio Quality Management
Docs-IQ
IBM Apptio

Integrations

Assure-IQ
Calabrio Quality Management
Docs-IQ
IBM Apptio
Claim EPIQ QMS by Caliber and update features and information
Claim EPIQ QMS by Caliber and update features and information
Claim TelStrat QM and update features and information
Claim TelStrat QM and update features and information