EPIQ QMS by CaliberCaliber Technologies
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TelStrat QMSerenova
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Related Products
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About
Caliber’s Integrated Quality Management platform – EPIQ stands out from the crowd of generic quality offerings in the market. Caliber offers unmatched, in-depth integrations and functionalities across departments making it far more capable of providing a seamless quality management experience like no other. In addition, this platform offers capabilities that go beyond regular quality management requirements and provides a foundation for quality metrics, performance analytics, CPV, and PQR. Many companies are heavily investing into automation currently. Yet, there still are inadequacies in terms of information sharing across departments. Quality Assurance departments are mandated to see the effect of a deviation across the other departments. Many planned and unplanned changes have to go through more than one department for analysis and closure. As part of risk mitigation, interdepartmental transactions gather high importance.
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About
Empower your supervisors, trainers, Quality Assurance teams, and agents to optimize customer interactions. Review live-monitored and recorded calls, and synchronized voice and screen recordings via a user-friendly interface. Automatically analyze interactions for actionable insights. Enhance service quality, determine call-handling effectiveness and confirm agents are adhering to scripts and processes, all with a sophisticated call center quality management software. Easily manage team performance via intuitive interface. Listen, watch, evaluate and score agents, and deliver effective coaching and e-Learning. Provide packaged call content with e-Learning resources to coach agents and improve KPIs with instant, relevant, and regular feedback. Easily, efficiently and quickly perform evaluations. Prepare agents to excel by providingin-depth performance reporting.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies of all sizes that need a quality management solution
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Audience
Call centers searching for a complete Quality Management solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCaliber Technologies
Founded: 2001
India
caliberuniversal.com/solutions/enterprise-platform-for-integrated-quality/
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Company InformationSerenova
Founded: 2013
United States
www.serenova.com/products/telstrat/recording-quality-management/
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Categories |
Categories |
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Quality Management Features
Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management
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