| Dynamics 365 Field ServiceMicrosoft | VServiceManagementVertical Solutions | |||||
| Related Products
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| About
            Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
             | About
            VServiceManagement is a cloud-first solution designed for today’s complex post-sales service environments. Superior warranty and entitlement management controls and best-in-class field service operations management together in one package with the ability to design and implement your own business processes. Deliver consistently excellent service, track operations, and build new services to delight your customers. VContactCenter is a cloud-first solution designed for today’s multichannel, multi-client contact centers. Everything you need to optimize the customer relationship – agent guidance, CTI integration, build-your-own business process workflows – along with controls to manage the efficiency of your back-end operations. ACCO Brands is well known for office supplies and office equipment, including sophisticated binding and laminating machines. The company uses VServiceManagement to enable its service techs to easily manage all aspects of their service calls.
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| Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
         | Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
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| Audience
        Companies interested in a software to improve customer experience during support services
         | Audience
        Companies searching for a solution to manage all aspects of their service calls
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| Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
         | Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
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| API
            
                Offers API
            
            
         | API
            
                Offers API
            
            
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| Screenshots and Videos | Screenshots and Videos | |||||
| Pricing
        $95 per user per month
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
         | Pricing
        No information available.
        
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
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Reviews/ | 
Reviews/ | |||||
| Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
         | Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
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| Company InformationMicrosoft Founded: 1975 United States dynamics.microsoft.com/en-us/field-service/overview/ | Company InformationVertical Solutions Founded: 1986 United States www.vertsol.com | |||||
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| Categories | Categories | |||||
| Field Service Management Features
            
                Billing & Invoicing
            
            
         
            
                Contact Database
            
            
         
            
                Contract Management
            
            
         
            
                Customer Database
            
            
         
            
                Dispatch Management
            
            
         
            
                Electronic Signature
            
            
         
            
                Inventory Management
            
            
         
            
                Mobile Access
            
            
         
            
                Payment Collection in the Field
            
            
         
            
                Quotes / Estimates
            
            
         
            
                Routing
            
            
         
            
                Scheduling
            
            
         
            
                Service History Tracking
            
            
         
            
                Time Clock
            
            
         
            
                Work Order Management
            
            
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| Integrations
            
                
    AXtension Content Gate
            
            
         
            
                
    AgriERP
            
            
         
            
                
    Atfinity
            
            
         
            
                
    Azumuta
            
            
         
            
                
    BUILDFitters
            
            
         
            
                
    Dynamics 365 Remote Assist
            
            
         
            
                
    EasyTerritory
            
            
         
            
                
    Ema
            
            
         
            
                
    Obzervr
            
            
         
            
                
    Rayven
            
            
         | Integrations
            
                
    AXtension Content Gate
            
            
         
            
                
    AgriERP
            
            
         
            
                
    Atfinity
            
            
         
            
                
    Azumuta
            
            
         
            
                
    BUILDFitters
            
            
         
            
                
    Dynamics 365 Remote Assist
            
            
         
            
                
    EasyTerritory
            
            
         
            
                
    Ema
            
            
         
            
                
    Obzervr
            
            
         
            
                
    Rayven
            
            
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