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About

Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.

About

Keeping up with evolving customer expectations from field service operations can be a real challenge. Manufacturers need to redefine their field service operations from a reactive to a proactive strategy. Tavant combines best practices in connected technologies, machine learning, and artificial intelligence to help companies cope with the new realities of field service operations. Tavant's field Service management solution provides field service teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians at all times to help boost productivity, enhance customer experience, and ultimately impact revenue. BENEFITS Superior field service tools to empower field service personnel on the job 360-degree view of all assets, products, and customer information in one place Integration with other service life-cycle modules like warranty, order fulfillment, and more for a seamless customer experience Intelligent platform

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a software to improve customer experience during support services

Audience

Manufacturers, OEMs, Automotive, Consumer Durables, HVAC, Medical Equipment, Aftermarket Service Providers, Consumer electronics, Service Engineers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$95 per user per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Microsoft
Founded: 1975
United States
dynamics.microsoft.com/en-us/field-service/overview/

Company Information

Tavant
Founded: 2000
United States
www.tavant.com/manufacturing/field-service-management

Alternatives

Alternatives

LogiNext Field

LogiNext Field

LogiNext
FORM MarketX

FORM MarketX

FORM.com
Pocketbiz

Pocketbiz

Entersoft
Optima Pro

Optima Pro

Damco Solutions
VServiceManagement

VServiceManagement

Vertical Solutions

Categories

Categories

Integrations

AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Rayven
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim

Integrations

AXtension Content Gate
AgriERP
Atfinity
Azumuta
BUILDFitters
Dynamics 365 Remote Assist
EasyTerritory
Ema
Obzervr
Rayven
Resco Inspections+
The Asset Guardian EAM (TAG)
mainsim
Claim Dynamics 365 Field Service and update features and information
Claim Dynamics 365 Field Service and update features and information
Claim Tavant Field Service Management (FSM) and update features and information
Claim Tavant Field Service Management (FSM) and update features and information