| Dynamics 365 Field ServiceMicrosoft | ||||||
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| About
            Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.
             | About
            Keeping up with evolving customer expectations from field service operations can be a real challenge. Manufacturers need to redefine their field service operations from a reactive to a proactive strategy.
Tavant combines best practices in connected technologies, machine learning, and artificial intelligence to help companies cope with the new realities of field service operations. Tavant's field Service management solution provides field service teams with actionable insights and 360-degree knowledge of their customers, machines, and field technicians at all times to help boost productivity, enhance customer experience, and ultimately impact revenue.
BENEFITS
    Superior field service tools to empower field service personnel on the job
    360-degree view of all assets, products, and customer information in one place
    Integration with other service life-cycle modules like warranty, order fulfillment, and more for a seamless customer experience
    Intelligent platform
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| Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
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                Android
            
            
         
            
                Chromebook
            
            
         | Platforms Supported
            
                Windows
            
            
         
            
                Mac
            
            
         
            
                Linux
            
            
         
            
                Cloud
            
            
         
            
                On-Premises
            
            
         
            
                iPhone
            
            
         
            
                iPad
            
            
         
            
                Android
            
            
         
            
                Chromebook
            
            
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| Audience
        Companies interested in a software to improve customer experience during support services
         | Audience
        Manufacturers, OEMs, Automotive, Consumer Durables, HVAC, Medical Equipment, Aftermarket Service Providers, Consumer electronics, Service Engineers
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| Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
         | Support
            
                Phone Support
            
            
         
            
                24/7 Live Support
            
            
         
            
                Online
            
            
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| API
            
                Offers API
            
            
         | API
            
                Offers API
            
            
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| Screenshots and Videos | Screenshots and VideosNo images available | |||||
| Pricing
        $95 per user per month
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
         | Pricing
        No information available.
        
        
     
            
                Free Version
            
            
         
            
                Free Trial
            
            
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Reviews/ | 
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| Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
         | Training
            
                Documentation
            
            
         
            
                Webinars
            
            
         
            
                Live Online
            
            
         
            
                In Person
            
            
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| Company InformationMicrosoft Founded: 1975 United States dynamics.microsoft.com/en-us/field-service/overview/ | Company InformationTavant Founded: 2000 United States www.tavant.com/manufacturing/field-service-management | |||||
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| Integrations
            
                
    AXtension Content Gate
            
            
         
            
                
    AgriERP
            
            
         
            
                
    Atfinity
            
            
         
            
                
    Azumuta
            
            
         
            
                
    BUILDFitters
            
            
         
            
                
    Dynamics 365 Remote Assist
            
            
         
            
                
    EasyTerritory
            
            
         
            
                
    Ema
            
            
         
            
                
    Obzervr
            
            
         
            
                
    Rayven
            
            
         | Integrations
            
                
    AXtension Content Gate
            
            
         
            
                
    AgriERP
            
            
         
            
                
    Atfinity
            
            
         
            
                
    Azumuta
            
            
         
            
                
    BUILDFitters
            
            
         
            
                
    Dynamics 365 Remote Assist
            
            
         
            
                
    EasyTerritory
            
            
         
            
                
    Ema
            
            
         
            
                
    Obzervr
            
            
         
            
                
    Rayven
            
            
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