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About

Empower customers to provide real-time feedback. It helps you in proactively reducing churn and driving growth. It helps you take action on your customers' feedback. Still using Google Forms for NPS & customer feedback? If yes, then you must be wasting close to 8 hrs per week to come up with actionable insights. In some cases even more than that. Quickly launch one or multiple 5-Star or NPS surveys from the dashboard. Share the survey via email, SMS, or even your favorite tools via Intercom, Mailchimp, Zapier, and 20 different tools. Use the powerful dashboard to find actionable feedback and improve the key areas. Pass more customer details via URL parameters which makes it easier for your users. Get actionable insights by asking the right questions at right time. Convert your promoters to positive online reviews and grow organically. It's simple, affordable & efficient.

About

Enable your teams to fight customer churn, and identify growth opportunities, with the data they need to take action. Take the right actions, at the right time, wherever your customers are. With products for every stage of the customer journey including digital, customer care, in-location, and account management, you have the tools you need to accelerate the business impact of your CX program across the entire organization. Meet your customers where they are and capture real-time feedback in the moments that matter. With multiple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling. Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys. Reptrics automatically sends recommended actions to the right teams in the tools they use, so they can take the steps that will improve customer satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses in search of a solution to empower customers to provide real-time feedback

Audience

Companies and businesses in need of a tool to understand how their customers use their products, their health, and their likelihood to renew

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$39 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Doter
India
doter.co

Company Information

Reptrics
United States
www.reptrics.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
Surveyed

Surveyed

Spicyfy Ventures
Touchpoint CX

Touchpoint CX

Touchpoint Group

Categories

NPS

Categories

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Integrations

Intercom
Copper
Gmail
Help Scout
HubSpot CRM
Jira Service Management
Mailchimp
Microsoft 365
Microsoft Dynamics 365
Mixpanel
NetSuite
QuickBooks Online
Recurly
Salesforce
Salesforce Service Cloud
Segment
Teamwork.com
Zapier
Zoho CRM

Integrations

Intercom
Copper
Gmail
Help Scout
HubSpot CRM
Jira Service Management
Mailchimp
Microsoft 365
Microsoft Dynamics 365
Mixpanel
NetSuite
QuickBooks Online
Recurly
Salesforce
Salesforce Service Cloud
Segment
Teamwork.com
Zapier
Zoho CRM
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Claim Doter and update features and information
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