DevRev vs. HCL IntelliService Comparison


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About A blazingly fast neural engine for next-generation customer support and software development. Bringing the power of LLMs and analytics to rebuild your relationship with your customers. The auto route, collaborate, and triage to solve customer needs in real-time. Elevate your support team and deflect customer queries with modern AI. Connect development teams and their sprints to customer impact. Triage customer signals and get guidance on product enhancements. A shared view to build software and support customers as one. Live chat, support ticketing, and engineering issues on one platform. Personalize your experience with custom objects, views, and more. Extend your experience with APIs and webhooks. Build, test, deploy, and publish your own automation. Map your work, customers, and product data in one system. Modern stack that brings cloud-native scale for millions of users. Consumer grade and real-time experiences with text, audio, and video. Enterprise-grade security and compliance.	About HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies seeking a solution to build software, support their customers, and grow their business	Audience Businesses in need of a complete AI Customer Service platform
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9.99 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information DevRev Founded: 2020 United States devrev.ai/	Company Information HCL hclindustrysaas-stage.innoraft-sites.com/intelligent-enterprise-cloud/hcl-intelliservice
Alternatives Zendesk	Alternatives Neuron7 Neuron7.ai
Zoho Desk Zoho	Knowmax
Freshdesk Freshworks	Kapture CX
OneDesk	BoldDesk Syncfusion
Salesforce Service Cloud View All	Zendesk View All
Categories AI Agent Builders AI Agents AI Customer Service AI Tools Chatbot Contact Center Knowledge Base Customer Self-Service Customer Service Help Desk Issue Tracking Live Chat Product Management Product Roadmap Service Request Management	Categories AI Customer Service Contact Center Knowledge Base

Integrations Salesforce Slack AWS Elastic Beanstalk Akitra Andromeda Amazon Web Services (AWS) Bitbucket CircleCI Discord GitHub GitLab Gmail Google Cloud Platform HubSpot CRM HubSpot Customer Platform Jira Linear Microsoft Teams Microsoft Word SendGrid Zendesk Show More Integrations View All 16 Integrations	Integrations Salesforce Slack AWS Elastic Beanstalk Akitra Andromeda Amazon Web Services (AWS) Bitbucket CircleCI Discord GitHub GitLab Gmail Google Cloud Platform HubSpot CRM HubSpot Customer Platform Jira Linear Microsoft Teams Microsoft Word SendGrid Zendesk Show More Integrations View All 8 Integrations
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