DeskXpand vs. ThinkTime Comparison Chart

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.

TeamDesk is the leading AI-enhanced Low-Code database platform for creating powerful and flexible web-based databases with AI assisted development and AI-enhanced data analysis. AI-Assisted Development streamlines database design, no coding, no technical skills required. AI-enhanced Data Analysis empowers business owners and citizen developers with an advanced AI-assisted mechanism to manage and analyze their business data. TechRadar named TeamDesk as the best database platform of the year. TeamDesk online database software is fully scalable and customizable to accommodate customers’ ever evolving business needs, from small companies to large enterprises, from specific manufactures to vertical business integration. TeamDesk provides: AI-Assisted Development AI-enhanced Data Analysis API, Web hooks, Zapier unlimited data storage, records, tables and fields Try it now risk-free and unleash a full potential of AI-assisted development and AI-enhanced data analysis!

What is deskbird? deskbird is the workplace management platform that puts employees first. With an intuitive booking system for desk and other resources, powerful analytics, visitor management and easy integrations, it saves costs, optimizes office space, boosts productivity, and fosters team collaboration—all in one easy-to-use app. Why is deskbird different? 📱 All-in-one: one app for desk booking & scheduling, no juggling required. ✅ Ridiculously easy: intuitive, no training needed—so simple a child could use it. 💪 Powerful yet simple: advanced analytics, AI, desk, and resource booking tools without complexity. 🤝 Built for teams: see when colleagues are in, making collaboration effortless. 🔧 Fits your needs: works with 200+ integrations like MS Teams, Outlook or Slack. Who uses deskbird? Over 5,000 offices globally, including industry leaders like Deloitte, Decathlon, Philips, Heineken, and Samsung, use deskbird to simplify their hybrid office operations.

Looking for workplace or desk booking software? Flexwhere is a convenient desk and meeting room booking system built for organisations that work hybrid. In companies where employees don’t have fixed workspaces, Flexwhere makes it quick and easy to see which desks and meeting rooms are free and where colleagues are located. Employees can access this information on a display, desktop or laptop, or use the mobile app to book a space on the go. As more organisations adopt flexible workplaces, common questions arise: “Where can I find a free desk?”, “Which meeting rooms are available?”, “Where is the colleague I need?”. Flexwhere provides clear answers to these questions, making it an ideal tool to support the transition to hybrid working. Easy to use and quick to roll out, Flexwhere saves time, improves collaboration and helps organisations get the most out of their office space.

The way we work has changed and Clearooms puts you in complete control of your hybrid workspace. Both meeting rooms and hot desk booking can be easily managed to ensure flexible and safe working, however big or small your organization. Our pricing model is based on the number of desks and rooms you wish to control, not the number of employees. This simple point of difference means that Clearooms is always great value, and can be scaled up and down as you need. If you need it for one bank of desks or just two meeting rooms - that’s fine. Our price banding gives you lots of options to save. Our simple traffic light system gives you instant information on the state of rooms and desks, and our reports help you gain greater insight into who and how it’s all working. We will help as much as you need to get you going as quickly as possible.

OfficeSpace Software is the leading AI-powered workplace management platform that helps organizations plan, connect, and perform at scale. Teams manage every aspect of the modern workplace, including space planning, desk and room booking, wayfinding, visitor management, asset tracking, and real-time analytics in one unified experience. By combining AI workflows, predictive intelligence, and automated insights, OfficeSpace gives leaders a complete view of how their spaces are used and how people work. Facilities, IT, HR, and Real Estate teams use OfficeSpace to optimize space utilization, enhance employee experience, and reduce portfolio costs with precision. Recognized by Gartner as a key provider in the Workplace Experience Applications market, OfficeSpace is trusted by leading global enterprises to power hybrid, flexible, and in-office environments and deliver measurable ROI and a connected workplace experience.