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About

In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.

About

We're about more than technology. We're about delivering real business results, and providing ROI and metrics that make an impact. Our goal is to be your partner in contact strategy, helping you navigate a complex, highly-regulated industry. DialConnection offers a fully integrated, end-to-end solution to take your contact center's performance to the next level. Our intuitive, user-friendly interfaces and simple management tools help companies reach accounts and customers while maintaining compliance. Customizable options tailor to suit your needs and scale as your business and its requirements grow. DialConnection removes uncertainty, complexity and risk by automating your contact center communications with your customers. Our solutions provide you with the data management capabilities needed to make streamlined, effective call strategy decisions. Speech Analytics allows for the evaluation and comparison of performance and key metrics using data visualization.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a call tracking solution

Audience

Companies that need a powerful call center and speech analytics solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Delacon
Founded: 1996
Australia
www.delaconcorp.com

Company Information

DialConnection
Founded: 1997
United States
www.dialconnection.com

Alternatives

Alternatives

Knowlarity

Knowlarity

Knowlarity Communications Pvt. Ltd.
HGS Agent X

HGS Agent X

Hinduja Global Solutions
HGS Agent X

HGS Agent X

Hinduja Global Solutions

Categories

Categories

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

Acquisio
Adobe Advertising Cloud
AgencyAnalytics
Domo
Facebook
Google Ads
Google Analytics 360
Marin Software
Marketo
Microsoft Advertising
Partnerize
Salesforce
Sedric AI
Signal
Skai
Tableau
TapClicks
Tealium Customer Data Hub
Zapier

Integrations

Acquisio
Adobe Advertising Cloud
AgencyAnalytics
Domo
Facebook
Google Ads
Google Analytics 360
Marin Software
Marketo
Microsoft Advertising
Partnerize
Salesforce
Sedric AI
Signal
Skai
Tableau
TapClicks
Tealium Customer Data Hub
Zapier
Claim Delacon and update features and information
Claim Delacon and update features and information
Claim DialConnection and update features and information
Claim DialConnection and update features and information