Deepgram vs. Otter.ai Comparison


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Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity. 23 Ratings Visit Website Talkdesk Create a seamless customer journey across channels that is fast and frictionless. Explore our automation-first solutions with AI for every day. Each year, we release hundreds of new features, solutions, and integrations to keep our platform ahead of customer experience technology and trends. Our automation-first customer experience solutions leverage Talkdesk AI to optimize your most critical customer service processes. You don’t have to take our word for it. Read, listen, and watch how our customers make their customers happy. Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform. 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Easily extract information from both printed text and handwritten labels with our OCR scanner. Our OCR technology is trained on multilingual label data extracted from over 40 countries. Detect & extract information from any barcode or QR code. 46 Ratings Visit Website QEval QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. 29 Ratings Visit Website Storyals Get more out of your Microsoft 365 subscription and maximize the return on your investment. Provide your employees with continuously updated e-learning and expert-led training programs. Lower support costs, increase end-user adoption and improve employee satisfaction. At Storyals we do things a bit differently. We know that driving change takes time and understand that every organization has different needs. That’s why our world-class training is delivered through a combination of unique on-demand training courses and instructor-led training programs, to help you build digital skills for the modern workplace. We are truly passionate about what we do and believe no organization can afford not to make digital up skilling a priority. 5 Ratings Visit Website
About Deploy accurate speech recognition at scale while continuously improving model performance by labeling data and training from a single console. We deliver state-of-the-art speech recognition and understanding at scale. We do it by providing cutting-edge model training and data-labeling alongside flexible deployment options. Our platform recognizes multiple languages, accents, and words, dynamically tuning to the needs of your business with every training session. The fastest, most accurate, most reliable, most scalable speech transcription, with understanding — rebuilt just for enterprise. We’ve reinvented ASR with 100% deep learning that allows companies to continuously improve accuracy. Stop waiting for the big tech players to improve their software and forcing your developers to manually boost accuracy with keywords in every API call. Start training your speech model and reaping the benefits in weeks, not months or years.	About Otter is where conversations live Generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, your AI-powered assistant. Organizations who have the Otter advantage. Teams big and small trust Otter to transcribe their important conversations. Our shiny new release, Otter 2.0, adds more functionality to improve collaboration and productivity. The Teams plan includes capabilities designed especially for small and medium businesses and teams in larger enterprises. Record and review in real time. Search, play, edit, organize, and share your conversations from any device. Record conversations using Otter on your phone or web browser. Import or sync recordings from other services. Integrate with Zoom. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. Share or export voice notes to inform others and get on the same page.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies looking for Speech to Text (STT) API for real-time and batch transcriptions, on premise or in the cloud.	Audience Teams of all sizes that want to generate rich notes from meetings, interviews, lectures, and more
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0 Free Version Free Trial	Pricing $8.33 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 3.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.0 / 5 support 3.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Deepgram Founded: 2015 United States deepgram.com	Company Information Otter.ai Founded: 2016 United States otter.ai/
Alternatives Speechmatics	Alternatives Fathom
LumenVox	LumenVox
aiOla	Rev
Google Cloud Speech-to-Text Google	Fireflies.ai Fireflies
Rev View All	Google Cloud Speech-to-Text Google View All
Categories AI Voice Agents AI/ML Model Training Medical Transcription Speech Recognition Speech to Text Text to Speech Transcription	Categories AI Copilots AI Productivity AI Tools Call Recording Closed Captioning Conversation Intelligence Dictation Education Note-Taking Speech Recognition Speech to Text Subtitle Transcription
Speech Recognition Features Audio Capture Automatic Form Fill Automatic Transcription Call Analysis Concatenated Speech Continuous Speech Customizable Macros Multi-Languages Specialty Vocabularies Speech-to-Text Analysis Variable Frequency Voice Recognition Transcription Features AI / Machine Learning Annotations Audio/Video File Upload Automatic Transcription Collaboration Tools File Sharing For Manual Transcription Full Text Search Multi-Language Support Natural Language Processing (NLP) Playback Controls Speech Recognition Subtitles Text Editor Timecoding	Speech Recognition Features Audio Capture Automatic Form Fill Automatic Transcription Call Analysis Concatenated Speech Continuous Speech Customizable Macros Multi-Languages Specialty Vocabularies Speech-to-Text Analysis Variable Frequency Voice Recognition Transcription Features AI / Machine Learning Annotations Audio/Video File Upload Automatic Transcription Collaboration Tools File Sharing For Manual Transcription Full Text Search Multi-Language Support Natural Language Processing (NLP) Playback Controls Speech Recognition Subtitles Text Editor Timecoding Show More Features Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Note-Taking Features Categories / Organization Clip From Web Document Scanning Formatting / Markdown Handwriting Hyperlinking Image Insertion List/Checklist Creation Printing Search Sharing / Collaboration Syncing Templates Voice Notes
Integrations 11x Amazon Web Services (AWS) Astro Coursiv Creovai Docker Dropbox Fluents.ai Google Calendar Google Chrome Hunch Kubernetes Line 21 LiteLLM Microsoft Azure NVIDIA DRIVE Nova-3 Unremot Vocode Zoom Show More Integrations View All 26 Integrations	Integrations 11x Amazon Web Services (AWS) Astro Coursiv Creovai Docker Dropbox Fluents.ai Google Calendar Google Chrome Hunch Kubernetes Line 21 LiteLLM Microsoft Azure NVIDIA DRIVE Nova-3 Unremot Vocode Zoom Show More Integrations View All 8 Integrations
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