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About

DHTMLX Chatbot is a configurable JavaScript widget for creating agent-based support chats with minimum time and effort. It’s a flexible UI layer solution that supports any LLM system integration on the backend. Key features of the DHTMLX Chatbot include multi-agent support, the option to load chat history, and markdown text formatting. The widget also supports responsive and read-only modes and different chat area render templates. The chatbot widget is shared under the MIT license.

About

Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Single developers, small businesses, and large companies that are looking for a tool for building and AI-support chat app.

Audience

SMB to enterprise; from ecommerce, tech, to services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

0
Free Version
Free Trial

Pricing

$0
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.9 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DHTMLX
Founded: 2003
Poland
dhtmlx.com/docs/products/dhtmlxChatbot/

Company Information

Tidio
Founded: 2013
United States
www.tidio.com

Alternatives

Alternatives

Freshchat

Freshchat

Freshworks
BotGenuity

BotGenuity

Cortenix
LiveChat

LiveChat

LiveChat Software
WP-Chatbot

WP-Chatbot

Wordpress

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

BigCommerce
Builder.io
Google Analytics 360
Google Tag Manager
HubSpot Customer Platform
InsertChat
Instagram
Jimdo
Judge.me
Kommo
Mailchimp
Omnisend
Pipedrive Dealbot
ProProfs Knowledge Base
Squarespace
Superseek
VipeCloud
Webydo
WooCommerce
Wufoo

Integrations

BigCommerce
Builder.io
Google Analytics 360
Google Tag Manager
HubSpot Customer Platform
InsertChat
Instagram
Jimdo
Judge.me
Kommo
Mailchimp
Omnisend
Pipedrive Dealbot
ProProfs Knowledge Base
Squarespace
Superseek
VipeCloud
Webydo
WooCommerce
Wufoo
Claim DHTMLX Chatbot and update features and information
Claim DHTMLX Chatbot and update features and information
Claim Tidio and update features and information
Claim Tidio and update features and information