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About

Automatically gather, consolidate, and categorize customer feedback to prioritize product development. An average tech company handles more than 50 customer segments at any time. We categorize their feedback, identify distinct cohorts, and measure potential impact against business metrics. Figure out what your customers actually want before they leave. Never wait for a reply from your CS team again. Focus on feedback from users that matter, and skip the ones that are more noise than clarity. We're changing how companies measure impact from conversational data. Uncover truly crucial insights while letting go of missed opportunities. Our AI will process every single conversation to find not just the low-hanging fruit, but the correct ones. Build what actually drives customers to purchase, and then build what gets them to stay. Keep all your stakeholders well-informed of why you're cutting them out of the loop.

About

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things. We built InMoment to change all of that. We’re ushering in the Experience Improvement (XI) movement to transform the way your organization approaches business initiatives. A unique combination of leading-edge technology and decades of human expertise combined to help businesses create effective and profitable programs that improve experiences at the intersection of value—where customer, employee, and business needs meet. Experiences are personal, emotional, and dynamic. Understanding where to focus is the really hard part—and it’s central to your success. Identify and prioritize the high-impact, emotional moments to connect with and grow your most valued customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a tool to unlock growth with customer feedback

Audience

Companies that want to learn and improve experiences of employees and customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Colors AI
www.colors-ai.com

Company Information

InMoment
Founded: 2002
United States
inmoment.com

Alternatives

Alternatives

Categories

Categories

Integrations

Salesforce
Slack
Zendesk
Alterna CX
Facebook
Gong
HubSpot Customer Platform
Jira
Lexer
Marketo
Microsoft Dynamics 365
QEval
ServiceNow
Startdeliver
Tripadvisor
Trustpilot
Twilio
Voxpopme
Workday HCM
X (Twitter)

Integrations

Salesforce
Slack
Zendesk
Alterna CX
Facebook
Gong
HubSpot Customer Platform
Jira
Lexer
Marketo
Microsoft Dynamics 365
QEval
ServiceNow
Startdeliver
Tripadvisor
Trustpilot
Twilio
Voxpopme
Workday HCM
X (Twitter)
Claim Colors AI and update features and information
Claim Colors AI and update features and information
Claim InMoment and update features and information
Claim InMoment and update features and information