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About

Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997.

About

Our Utility Management System (UMS) addresses the needs of small to medium-sized water utilities. The system automates and integrates a full range of utility functions on a very affordable and powerful IBM i Power Server or in the “cloud.” This fully integrated system streamlines the service, billing, and payment processes resulting in dramatic increases in the productivity of field and business office personnel. The power and flexibility of the iDOCS Medical Practice Management System can serve your medical practice on every front. iDOCS handles virtually all specialties, including the unique requirements of anesthesiology and radiology, plus the heavy and varied workloads of medical billing service businesses. The requirements of Medicaid billing, non-profit service providers are also met by iDocs. Our practice management solution runs in the cloud or in-house on the IBM i Power servers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Public sector and/or local government utilities seeking a solution to improve and manage their operations

Audience

Small to medium-sized water utilities seeking a solution to manage their operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cogsdale
Founded: 1997
Canada
www.cogsdale.com

Company Information

Arkansas Data Services
Founded: 1980
United States
arkdataservices.com

Alternatives

Alternatives

iDOCS

iDOCS

Arkansas Data Services
VertexOne

VertexOne

Vertex
UtilityBilling

UtilityBilling

Utilibill
UtilAbility

UtilAbility

Cogitate
UtilAbility

UtilAbility

Cogitate
UMAX

UMAX

Itineris
QuikWater

QuikWater

TAK Technology

Categories

Categories

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Integrations

Vocantas Communicate

Integrations

Vocantas Communicate
Claim Cogsdale Customer Service Management and update features and information
Claim Cogsdale Customer Service Management and update features and information
Claim Arkansas Data Service Utility Management System and update features and information
Claim Arkansas Data Service Utility Management System and update features and information