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About

Cogsdale Customer Service Management (CSM) enables clients to seamlessly integrate superior customer relationship management (CRM) with their daily business process requirements. Purpose-built to accommodate the complex billing requirements of municipalities and utilities, Cogsdale CSM streamlines operations, cuts costs, and delivers the best quality services to their customers. The solution also enables users to schedule service orders, view active connections and payment history, and create payment schedules. Cogsdale offers a best-of-breed customer information system that includes: financials, distribution, utility billing, customer management, work management, project management, and procurement. Cogsdale extends the suite to include functionality such as: interactive voice response, document management, payment kiosks, and online credit checks. Cogsdale has been delivering powerful, integrated information solutions since 1997.

About

Powercode's billing and provisioning software offers a comprehensive solution for Internet Service Providers (ISPs) to streamline operations and enhance customer satisfaction. The flexible billing system supports recurring services, one-time charges, referral credits, self-expiring discounts, and charges, allowing ISPs to manage customer transactions effectively. Automation features enable effortless invoice generation, with options to print, view, or email customer statements. Integration with various payment gateways facilitates credit card and ACH/EFT payments across multiple countries, ensuring seamless financial transactions. The provisioning component allows service plans to be defined based on criteria such as speed, usage, and bursting options. Utilizing the Powercode Bandwidth Management Unit (BMU), ISPs can set service options for VoIP, wholesale, and guarantor accounts, monitor usage and overages, and throttle customer accounts after specified usage thresholds.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Public sector and/or local government utilities seeking a solution to improve and manage their operations

Audience

ISPs in need of a solution to automate billing processes, manage bandwidth provisioning, and enhance customer service operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Cogsdale
Founded: 1997
Canada
www.cogsdale.com

Company Information

Powercode
Founded: 2001
United States
www.powercode.com

Alternatives

Alternatives

SmartCDR

SmartCDR

BusinessFusion
VertexOne

VertexOne

Vertex
BillMaster

BillMaster

Data West
UMAX

UMAX

Itineris
CUBIC

CUBIC

FREY Municipal Software
UtilAbility

UtilAbility

Cogitate
UltraBill

UltraBill

BrainRoots Solutions

Categories

Categories

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Integrations

FlowCommand
Google Sheets
Microsoft Excel
PagerDuty
ProPay
Unimus
Vocantas Communicate

Integrations

FlowCommand
Google Sheets
Microsoft Excel
PagerDuty
ProPay
Unimus
Vocantas Communicate
Claim Cogsdale Customer Service Management and update features and information
Claim Cogsdale Customer Service Management and update features and information
Claim Powercode and update features and information
Claim Powercode and update features and information