Related Products
|
||||||
About
In CloneDesk you don’t add single todos. Instead you start easy checklists or complex processes called blueprints that add a string of tasks and delegate them to your team. Once you have signed up, we will provide you with a free step by step process to systematize your service business. Additionally, you can join exclusive webinars with like minded entrepreneurs. In CloneDesk you just change project information once and each team member gets the update when working on the project. To monitor your project’s and team’s performance, simply schedule workflows which in turn trigger other workflows. The tasks overview lets you see your own and your team’s tasks. Using channels you can easily see where your team is overloaded with work and which team member underperforms.
|
About
Process Shepherd's decision tree and agent scripting functionality furnishes agents with a step-by-step guides to complex workflows with optional integration to external services such as your CRM or helpdesk. The central aim of this platform is to refine workflows, strengthen compliance, and increase overall efficiency within contact centers and help desks.
The essence of Process Shepherd lies in its presentation of workflows as sequential steps or queries that agents follow one after the other. By delivering guidance in this segmented manner, the platform alleviates the complexity of handling complex tasks, minimizing both the time spent on training new agents and the average time consumed in individual interactions.
Cut Agent Onboarding Time by 80%
Diminish Ramp Time by 40%
Lower Average Handling by 30%
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Companies looking for a Business Process Management solution to scale operations, increase efficiency and decrease cost
|
Audience
Contact centers
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
€97 per month
Free Version
Free Trial
|
Pricing
$20
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationCloneDesk
clonedesk.com
|
Company InformationProcess Shepherd
Founded: 2022
United States
www.processshepherd.com
|
|||||
Alternatives |
Alternatives |
|||||
|
||||||
|
|
|||||
Categories |
Categories |
|||||
Integrations
Aircall
Freshdesk
Genesys Cloud CX
Salesforce
Zendesk
Zoho CRM
|
||||||
|
|