Freshcaller

Freshcaller

Freshworks
+
+

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About

Parse and validate international phone numbers directly in Salesforce to drive the relationship's success. Our Standard plan includes: - Parsing phone numbers - Full validation of phone numbers - Phone numbers formatting - Valid examples for all regions - Numbers comparison - Declarative for admins

About

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Salesforce users

Audience

Hiring Managers, Customer Support Managers, IT Managers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1,499 company/year
Free Version
Free Trial

Pricing

$15.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Noltic
Founded: 2017
Ukraine
noltic.com/checkmynumber

Company Information

Freshworks
Founded: 2011
India
www.freshworks.com/freshcaller-cloud-pbx/

Alternatives

Alternatives

Local Measure Engage

Local Measure Engage

Local Measure
klink.cloud

klink.cloud

K-LINK

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Integrations

Salesforce
BI Book
Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Kasisto KAI
Paligo
Parloa
Quaeris
QuickBooks Online
Shopify
SyncApps
Zenduty

Integrations

Salesforce
BI Book
Fireflies.ai
Freshdesk
Freshsales
Freshservice
HubSpot CRM
HubSpot Customer Platform
Kasisto KAI
Paligo
Parloa
Quaeris
QuickBooks Online
Shopify
SyncApps
Zenduty
Claim CheckMyNumber and update features and information
Claim CheckMyNumber and update features and information
Claim Freshcaller and update features and information
Claim Freshcaller and update features and information