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About

Chatwoot is a customer engagement suite that consolidates various communication channels, including email, website live chat, social media platforms like Facebook, Twitter, Instagram, and messaging apps such as WhatsApp and Line, into a unified dashboard. This integration enables businesses to deliver consistent customer experiences across multiple platforms. The platform offers features like canned responses for frequently asked questions, keyboard shortcuts for swift action execution, and team collaboration tools that allow internal discussions via private notes. Automation rules can be established to streamline repetitive tasks, and customizable live chat widgets can be added to websites to align with specific brand aesthetics. Chatwoot also supports chatbot integration and the embedding of custom dashboard applications, providing a comprehensive solution for managing customer interactions.

About

eGain Chat™ enables you to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively. Rated #1 by analysts, it has been enabling businesses to transform chat customer support experiences for its customers for more than a decade. The live chat software is an integral part of eGain’s customer engagement software suite. It integrates seamlessly with the other social experience, web experience, and contact center applications in the suite. eGain Chat offers endless sales and service opportunities when combined with companion products:

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses interested in a platform to manage their omnichannel customer communication operations and enhance customer engagement

Audience

Companies of all sizes seeking a tool to give real-time chat assistance to website visitors

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chatwoot
Founded: 2020
United States
www.chatwoot.com

Company Information

eGain
Founded: 1997
United States
www.egain.com/products/live-chat-software/

Alternatives

Alternatives

ProProfs Chat

ProProfs Chat

ProProfs
Cognigy.AI

Cognigy.AI

Cognigy
Hippo

Hippo

JungleWorks
ICE Chat

ICE Chat

Etech Global Services

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Boost.ai
Calendly
Clearbit
Dialogflow
Docker
Facebook
FullContact
Heroku
Instagram
Kubernetes
LINE
Microsoft Azure
NovelVox Agent Accelerator
Shopify
Stripe
Telegram
UniAgent
WhatsApp
WooCommerce
Zendesk

Integrations

Boost.ai
Calendly
Clearbit
Dialogflow
Docker
Facebook
FullContact
Heroku
Instagram
Kubernetes
LINE
Microsoft Azure
NovelVox Agent Accelerator
Shopify
Stripe
Telegram
UniAgent
WhatsApp
WooCommerce
Zendesk
Claim Chatwoot and update features and information
Claim Chatwoot and update features and information
Claim eGain Chat and update features and information
Claim eGain Chat and update features and information