ICE Chat

ICE Chat

Etech Global Services
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About

A world-first in website live chat services for business. Privately owned business operating out of Johannesburg South Africa servicing customer around the world. Helping small and medium-sized businesses to corporates since 2016 We believe in a Hybrid Chatbot System approach where humans are a vital cog in the live chat machine We offer a cost-effective live chatbot platform. ChatMarshal aims to assist businesses to sell more and improve their customer support by using our outsourced live chat tool in their business. ChatMarshal was one of the first live chat systems of its kind in the world. We are proud to have been the first outsource chatbot company in the world to develop the hybrid chatbot and live chat solution. Our hybrid chatbot system approach is our USP. Where humans are a vital cog in the live chat machine, ChatMarshal use AI to assist the human agents. Then as the AI improves, we integrate more of the technology into our systems.

About

Contact/Call Centers, any website that experiences a good flow of visitors, organizations that need to support online customers, e-commerce websites. Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of today's competitive environment. ICE has Chat, Email, Custom application, and Quality Assurance, all integrated, and allows you an easy switch over for different functionalities. ICE has been uniquely designed to offer different solutions built upon a common platform while still being independently operational. ICE ensures greater Customer Engagement. Also, deliver top-notch customer service with integrated AI-enabled Chatbot to scale your support, sales, and marketing goals through actionable analytics, seamless integration, auto-distribution of chats, and email integration for an absolute omnichannel customer experience.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Websites that want a chatbot and live chat solution for their website

Audience

Ecommerce, Education, Finance, Healthcare, Insurance, Telecom

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$4 per month
Free Version
Free Trial

Pricing

$45.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ChatMarshal
Founded: 2016
South Africa
chatmarshal.com

Company Information

Etech Global Services
Founded: 2003
United States
www.etechgs.com

Alternatives

Alternatives

Delivered

Delivered

Jongla
ZoomInfo Chat

ZoomInfo Chat

ZoomInfo
OneHash Chat

OneHash Chat

OneHash
Ochatbot

Ochatbot

Ometrics

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Facebook Messenger
X (Twitter)

Integrations

Facebook Messenger
X (Twitter)
Claim ChatMarshal and update features and information
Claim ChatMarshal and update features and information
Claim ICE Chat and update features and information
Claim ICE Chat and update features and information