Chat Lab vs. Infobip Comparison


Chat Lab Rival Technologies	Infobip	+	+
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About Conversational tech that gathers insights from the mobile-first generation. Replace traditional research with a two-way, ongoing dialogue with your customers. Our platform, Chat Lab, enables you to create mobile agile communities of customers, fans and employees you can engage for insight. It all starts with chats—conversational surveys that can be deployed through social media and popular messaging apps. Compared to other ways of gathering experience data, chats are more frictionless, seamless and conversational. Chats help enhance customer relationships by delivering a more engaging research experience. Agile, mobile-first and conversational: The next wave of communities. Built for researchers by researchers, Chat Lab makes it super easy to build always-on, highly engaged communities. Build engaging chats using different kinds of question types. Request open-ended feedback as text, image, video or audio.	About Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including: SMS MMS RCS Live Chat WhatsApp Business Apple Messages for Business Facebook Messenger Instagram Business Telegram Viber Voice / VOIP Video Email
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies that want to send conversational chat surveys via Facebook Messenger, text messaging, and web	Audience One Platform. All Channels. For developers and businesses alike. We help businesses and developers build, coordinate and intelligently orchestrate all engagement activities across their customers’ lifecycle. We provide a programmable single-interface within a scalable and easy to use communication platform.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Rival Technologies Canada www.rivaltech.com	Company Information Infobip Founded: 2006 Headquartered in London, Infobip has 60+ offices on 6 continents www.infobip.com
Alternatives Quiq	Alternatives Twilio Messaging Twilio
Medallia Concierge Medallia	CM.com
Qonvo ChatLogix	Freshchat Freshworks
IMBlox	Bird
LivePerson Automotive LivePerson View All	TeleSign View All
Categories Conversational Marketing SMS Marketing	Categories Call Center Chat SDK & API Chatbot Communication APIs Communications Platform as a Service (CPaaS) Conversational AI Conversational Marketing Customer Communications Management Customer Engagement Customer Experience Email APIs IVR Live Chat SMS Gateways SMS Marketing Voice Calling API & SDK
	Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail
Integrations 5X Aritic Desk Aritic Swarm BlueVenn ClpHub D•engage KonnectzIT Mapp Marketing Cloud Meya Microsoft Dynamics 365 Marketing Quickwork Rayven Salesforce Marketing Cloud Solutions by Text Synerise Talk:if TextDeliver VK Wufoo uContact Show More Integrations View All 1 Integration	Integrations 5X Aritic Desk Aritic Swarm BlueVenn ClpHub D•engage KonnectzIT Mapp Marketing Cloud Meya Microsoft Dynamics 365 Marketing Quickwork Rayven Salesforce Marketing Cloud Solutions by Text Synerise Talk:if TextDeliver VK Wufoo uContact Show More Integrations View All 45 Integrations
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