JExperts Channel PlatformJExperts
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Related Products
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About
Value Management Office. In many organizations, the project office has sought to play a greater role in generating the organization's results and has been expanding its responsibility, assuming a transformational role. With this, the concept of VMO - Value Management Office - appears, in which the project office becomes an active agent in the implementation of the strategy. With that in mind, JExperts developed a management platform that connects strategy, investments, governance and routine in a single solution, natively integrated: the Channel Platform. Channel: Strategy and execution. The Channel Platform enables the integrated adoption of management models for strategy, projects, performance and risks, with traceability between all contexts, promoting the strengthening of governance processes and supporting in practice the unfolding of the strategy in the company's daily routines. An integrated management model allows for more efficient controls.
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About
Globitel’s Performance Management Platform automates the process of monitoring, measuring and evaluating overall performance of the customer engagement center in real time. The Globitel Performance Management Platform solution captures and aggregates data across multiple platforms using a single interface. In addition, the software empowers agents by allowing them to monitor their own performance scores and manage their incentive plans and evaluations. This ultimately reduces operational expenses and increases the center’s delivery efficiency. Globitel’s Performance Management Platform gathers information related to agent performance from all your call center platforms. Examples of call center platforms include Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), E-Learning component etc. The dynamic KPI builder in Globitel’s Performance Management Platform, allows call center managers to perform several functions.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MLEs looking for a platform that connects strategy, project portfolios, demands and performance in a single solution
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Audience
Companies seeking a soltuion to manage agents’ performance effortlessly and in real-time
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationJExperts
Founded: 2002
Brazil
www.jexperts.com.br
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com
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Categories |
Categories |
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Business Performance Management Features
Ad hoc Analysis
Ad Hoc Reports
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Agile Project Management Tools Features
Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Prioritization
Request Management
Resource Management
Retrospectives Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management
Integrated Risk Management Features
Audit Management
Compliance Management
Dashboard
Disaster Recovery
Incident Management
IT Risk Management
Operational Risk Management
Risk Assessment
Safety Management
Vendor Management
Project Management Features
Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies
Project Planning Features
Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Prioritization
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies
Project Portfolio Management Features
Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking
Project Tracking Features
Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking
Risk Management Features
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
Internal Controls Management
IT Risk Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment
Scrum Features
Backlog Management
Collaboration Board
Daily Reports
Iteration Management
KPI Monitoring
Milestone Tracking
Prioritization
Progress Tracking
Release Planning
Roadmapping
Sprint Planning
Task Management
Strategic Planning Features
Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards
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Business Performance Management Features
Ad hoc Analysis
Ad Hoc Reports
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
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Integrations
No info available.
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Integrations
No info available.
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