ServEngage

ServEngage

Servion Global Solutions
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About

Channel Factory is a comprehensive platform for optimizing social media video advertising, particularly focused on YouTube and other social platforms. The platform leverages AI-driven technology to enhance ad delivery, ensuring that campaigns are contextually relevant and aligned with brand suitability. With features like advanced video-level analysis, media optimization, and cross-channel social campaign management, Channel Factory helps brands improve their ROI by reaching audiences in the right context. The service is complemented by expert guidance and flexible solutions, including both self-service and managed services options.

About

ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Brands, advertisers, and agencies looking to optimize their video ad campaigns across social platforms with a focus on context, suitability, and performance

Audience

Video engagement solution for organizations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Channel Factory
Founded: 2010
United States
channelfactory.com

Company Information

Servion Global Solutions
Founded: 1995
India
servion.com/solutions/video-engagement/

Alternatives

Alternatives

StoryTap

StoryTap

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Sezion

Sezion

SEZION DIGITAL
Veel

Veel

Veel App
Videoseeder

Videoseeder

Teknikforce
TubeTraffic

TubeTraffic

Teknikforce

Categories

Categories

Video Marketing Features

Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing

Integrations

Acqueon
Amazon Connect
Avaya Aura
MINT
Webex Contact Center

Integrations

Acqueon
Amazon Connect
Avaya Aura
MINT
Webex Contact Center
Claim Channel Factory and update features and information
Claim Channel Factory and update features and information
Claim ServEngage and update features and information
Claim ServEngage and update features and information