ServEngageServion Global Solutions
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Related Products
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About
Channel Factory is a comprehensive platform for optimizing social media video advertising, particularly focused on YouTube and other social platforms. The platform leverages AI-driven technology to enhance ad delivery, ensuring that campaigns are contextually relevant and aligned with brand suitability. With features like advanced video-level analysis, media optimization, and cross-channel social campaign management, Channel Factory helps brands improve their ROI by reaching audiences in the right context. The service is complemented by expert guidance and flexible solutions, including both self-service and managed services options.
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About
ServEngage from Servion is a powerful video engagement solution that makes it easy for customers to connect with organizations in the context of their service journey (website, mobile app, kiosks, etc.). Customers can get started anytime with the click of a button using any device with a working Internet connection (laptop, smartphone, tablet, smartwatch). The solution readily integrates with existing contact center platforms and digital channel systems (i.e. website, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, SMS) using open APIs and SDKs. ServEngage is built to complement your existing processes and technology stack while enhancing the way customers use video to interact, engage, and connect with your brand. The solution empowers agents to visually guide customers, offers personalized customer support, prevents unnecessary travel, and improves Net Promoter Score (NPS) with more than a dozen key features.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Brands, advertisers, and agencies looking to optimize their video ad campaigns across social platforms with a focus on context, suitability, and performance
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Audience
Video engagement solution for organizations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationChannel Factory
Founded: 2010
United States
channelfactory.com
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Company InformationServion Global Solutions
Founded: 1995
India
servion.com/solutions/video-engagement/
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Categories |
Categories |
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Video Marketing Features
Analytics / Reporting
Chat / Messaging
Customizable Branding
Customizable CTAs
Lead Capture
Media Library
Multi-Platform Distribution
ROI Tracking
Social Sharing
Templates
Video Editing
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