Cendyn CMSCendyn
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Cendyn Call CenterCendyn
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Related Products
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About
Built specifically for the hospitality industry, Cendyn’s CMS deftly manages content and scales with your growth. Drive website engagement and urgency with robust personalization features and easy to use administrative functionality such as room configuration, rate adjustments, booking widgets and more, to convert lookers into bookers. Our state-of-the-art cloud hosting platform allows us to provide secure, lightning-fast download speeds using CDN technology and a 99.9% uptime guarantee with half second response time to any customer worldwide. Use rich guest profile data to define and segment target audiences based on past stay history, preferences, loyalty status, guest lifetime value score and more. Rules-based automation combined with sophisticated personalization and upsell opportunities allow hoteliers to learn more about their guests, enhance loyalty and drive revenue across their business.
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About
From enhanced tools and flexible workflows for reservations agents to loyalty program integrations and voice services, Cendyn offers powerful, web-based solutions for all your call center needs.
Empower your reservations agents with a full view of your rates and inventory, allowing them to easily answer property questions and reserve the right room and rate plan for guests quickly and flexibly, including making multi-room and multi-rate plan bookings on single reservations and overriding availability.
Utilize deep integrations with your loyalty or player programs and unite your data from multiple sources in a single call center platform, giving reservations agents a 360-degree view of your hotel’s most valuable and loyal guests.
Increase your ROI by driving more direct bookings and handling reservation calls more efficiently to minimize operational costs.
Track metrics including conversion rates, talk time and denial reasons through reporting solutions by Pegasus CRS.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Hotels interested in a content marketing solution to drive website engagement and offer compelling content to their clients
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Audience
Hospitality Businesses looking to increase efficiency and reduce operational costs
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCendyn
Founded: 1996
United States
www.cendyn.com/web-design-development/
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Company InformationCendyn
Founded: 1996
United States
go.cendyn.com/cendyn/sourceforge/call-center
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Categories |
Categories |
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Content Management Features
Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
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Integrations
Amadeus Central Reservations System (CRS)
Avvio
FortuneNext
HiRUM PMS
Hotello
IQware
Marigold Engage
Mitel Teamwork
QuadraNet Reservations
RMS Cloud
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Integrations
Amadeus Central Reservations System (CRS)
Avvio
FortuneNext
HiRUM PMS
Hotello
IQware
Marigold Engage
Mitel Teamwork
QuadraNet Reservations
RMS Cloud
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