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About

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Shift mission-critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solutions and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration, we ensure every call ends with a smile. All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real-time data and collaboration. Through the power of one platform, we enable contact centers to collect and distribute the right information at the right time. Our ecosystem of applications delivers all the right tools on one platform. Find out why Carbyne enjoys 100% customer retention. Unify the flow of audio, video, instant messages, third-party applications, IoT devices, and more.

About

Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers looking for a cloud-based communications platform to manage real time data and improve collaboration

Audience

Companies of all sizes with multi-site contact centers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Carbyne
United States
carbyne.com/en/home/

Company Information

Vonage
Founded: 2001
United States
www.vonage.com/contact-centers/

Alternatives

Alternatives

Dynamics Phone System

Dynamics Phone System

Dynamics Telephony
uContact

uContact

net2phone

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

5X
Amazon Web Services (AWS)
CentralSquare Records
Cisco CX Cloud
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
GeoComm
Gong
Google
Jiminny
Microsoft 365
Microsoft Dynamics 365
People.ai
RapidSOS
Salesforce
Salesforce Service Cloud
Vonage Business

Integrations

5X
Amazon Web Services (AWS)
CentralSquare Records
Cisco CX Cloud
Daisee
Data Virtuality
Easyflow
ExecVision
FetchIt
GeoComm
Gong
Google
Jiminny
Microsoft 365
Microsoft Dynamics 365
People.ai
RapidSOS
Salesforce
Salesforce Service Cloud
Vonage Business
Claim Carbyne and update features and information
Claim Carbyne and update features and information
Claim Vonage Contact Center and update features and information
Claim Vonage Contact Center and update features and information