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About

The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts. Shift mission-critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solutions and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration, we ensure every call ends with a smile. All contact centers rely on live, ever-changing information. We assist emergency response teams and enterprises by providing a unified platform for real-time data and collaboration. Through the power of one platform, we enable contact centers to collect and distribute the right information at the right time. Our ecosystem of applications delivers all the right tools on one platform. Find out why Carbyne enjoys 100% customer retention. Unify the flow of audio, video, instant messages, third-party applications, IoT devices, and more.

About

Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Contact centers looking for a cloud-based communications platform to manage real time data and improve collaboration

Audience

Companies interested in a powerful contact center solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Carbyne
United States
carbyne.com/en/home/

Company Information

Intermedia
Founded: 1991
United States
www.intermedia.com/products/contact-center

Alternatives

Alternatives

uContact

uContact

net2phone
Q-Suite

Q-Suite

Indosoft
Zoom Contact Center

Zoom Contact Center

Zoom Communications
uContact

uContact

net2phone
VICIdial

VICIdial

Vicidial Group

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Integrations

Amazon Web Services (AWS)
CDG Elements
CentralSquare Records
Cisco CX Cloud
GeoComm
Google
Mark43
Microsoft 365
NEC UNIVERGE
OnGuard
RapidSOS
Vonage Business

Integrations

Amazon Web Services (AWS)
CDG Elements
CentralSquare Records
Cisco CX Cloud
GeoComm
Google
Mark43
Microsoft 365
NEC UNIVERGE
OnGuard
RapidSOS
Vonage Business
Claim Carbyne and update features and information
Claim Carbyne and update features and information
Claim Intermedia Contact Center and update features and information
Claim Intermedia Contact Center and update features and information