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About

We design and build digital platforms that improve the customer experience and empower your teams to do their best work. Increased competition, shifting customer expectations, new working patterns and disruptive technology are changing how professional services businesses need to engage with their customers and deliver their work. From creating your digital strategy to building e-commerce websites, mobile apps, customer portals and intranets, our range of services enable new business models, improved customer experiences and better ways of working. Our platform reduces time-to-market and accelerates your digital transformation. Calls9 Nucleus also gives you all the benefits of a bespoke development solution. These include custom functionality, bespoke integrations and your brand look and feel throughout. We provide a fully managed solution with backups, security updates and support included as standard.

About

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers seeking a tool to reduce time-to-market and accelerate their digital transformation

Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Calls9
United Kingdom
www.calls9.com

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Alternatives

Axero

Axero

Axero Solutions

Alternatives

Igloo

Igloo

Igloo Software
Archbee

Archbee

AiurLabs

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Five9
Indent
PayPal
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
ServiceNow
Stripe
Zendesk
Zoho Directory

Integrations

Five9
Indent
PayPal
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Agentforce Service
Salesforce Experience Cloud
SearchUnify
ServiceNow
Stripe
Zendesk
Zoho Directory
Claim Calls9 Knowledge Plus and update features and information
Claim Calls9 Knowledge Plus and update features and information
Claim MindTouch and update features and information
Claim MindTouch and update features and information