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About

We design and build digital platforms that improve the customer experience and empower your teams to do their best work. Increased competition, shifting customer expectations, new working patterns and disruptive technology are changing how professional services businesses need to engage with their customers and deliver their work. From creating your digital strategy to building e-commerce websites, mobile apps, customer portals and intranets, our range of services enable new business models, improved customer experiences and better ways of working. Our platform reduces time-to-market and accelerates your digital transformation. Calls9 Nucleus also gives you all the benefits of a bespoke development solution. These include custom functionality, bespoke integrations and your brand look and feel throughout. We provide a fully managed solution with backups, security updates and support included as standard.

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketers seeking a tool to reduce time-to-market and accelerate their digital transformation

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Calls9
United Kingdom
www.calls9.com

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

Alternatives

Axero

Axero

Axero Solutions

Alternatives

Igloo

Igloo

Igloo Software
Shelf

Shelf

Shelf.io

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
PayPal
Salesforce
Stripe
Zendesk

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
PayPal
Salesforce
Stripe
Zendesk
Claim Calls9 Knowledge Plus and update features and information
Claim Calls9 Knowledge Plus and update features and information
Claim Knowmax and update features and information
Claim Knowmax and update features and information