CCM Gateway

CCM Gateway

Crawford Technologies
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About

CCM Gateway is a next-generation solution to the challenges of archiving and managing transactional customer communications. It supports market leading enterprise content management systems as well as document and archiving platforms from Alfresco, Microsoft and IBM. This tool offers universal print-stream archiving and print stream conversion across industries and business applications. It classifies, transforms, indexes, and efficiently stores high-volume documents of almost any kind. The solution supports a wide range of source document formats including AFP, Xerox Metacode, PCL, PostScript and images. Customer Communications and universal print stream archiving across applications, formats and document types. Accepts the widest range of source document formats. Migrate archives to more modern and cost effective platforms. Transform, index and load print streams into platforms like Alfresco and SharePoint with compression rates as high as 95%.

About

Ideal for any outbound communication including contracts, proposals, insurance and mortgage documents, Tungsten Communications Manager puts your line-of-business managers in control of their correspondence. With minimal IT involvement, documents can be delivered across channels such as e-mail, social or digital, making the solution a key component in your digital workflow transformation initiatives. Automate workflows and standardize customer-facing business processes with seamless integration to legacy systems and core enterprise applications. Deliver personalized, content-rich communications while leveraging data and preferences to maximize various cross- and up-sell opportunities. Create and manage tailored communications with a single platform that gathers data from various sources, saving time and increasing operational efficiencies.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a solution to the challenges of archiving and managing transactional customer communications

Audience

Organizations interested in powerful customer communications management software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Crawford Technologies
Founded: 1995
Canada
www.crawfordtech.com

Company Information

Tungsten Automation
Founded: 1985
United States
www.tungstenautomation.com/products/communications-manager

Alternatives

Alternatives

Twilio Flex

Twilio Flex

Twilio
GScan

GScan

GRADIENT ECM
Ecrion

Ecrion

Ecrion Software

Categories

Categories

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Alfresco Digital Business Platform
Cognigy.AI
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360

Integrations

Alfresco Digital Business Platform
Cognigy.AI
Docker
DocuShare
IBM Cloud
Kubernetes
Microsoft 365
Rocket EOS 360
Claim CCM Gateway and update features and information
Claim CCM Gateway and update features and information
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