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About

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

About

The solution for chat-based marketing and applications. Chat-apps such as Facebook Messenger, WeChat and WhatsApp have been picking up as the new wave for brands to market their services and products. It is a trinity of message dissemination, customer service and O2O applications. 80% of messages sent via chat-apps will be opened by your followers. Compared with traditional email marketing, chat-app provides unparalleled interaction which email cannot support while the followers’ interaction can be captured for improving sales and optimizing the customer journey. WAMP is written as "WeMine Analytics and Management Platform", which is an analysis and management platform developed by WeMine for instant messaging applications (Chat-apps, such as Messenger and WeChat). Companies can connect to Chat-apps through WAMP and easily operate online customer relationship management (SCRM), data collection, data analysis and marketing automation, etc., to achieve the goal of enhancing brand image.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

Audience

Companies that want a marketing platform for WeChat

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

Company Information

WeMine
China
wemine.net

Alternatives

Alternatives

Knight

Knight

Knight SaaS SCRM
Next Campaign

Next Campaign

ThemeDev
Parllay

Parllay

Parllay China

Categories

Categories

Integrations

Facebook Messenger
Facebook
Instagram
LinkedIn
WeChat
WhatsApp
X (Twitter)
YouTube

Integrations

Facebook Messenger
Facebook
Instagram
LinkedIn
WeChat
WhatsApp
X (Twitter)
YouTube
Claim BuzzMonitor and update features and information
Claim BuzzMonitor and update features and information
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Claim WeMine and update features and information