BugHost

BugHost

Variad Corporation
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About

BugHost has been providing bug tracking solutions to thousands of customers worldwide, in all major industry sectors. Whether your team is big or small, you will be able to find just the right service to meet your team's needs. BugHost has just the right balance of features and licensing for most any size business. However, in cases where large companies need high-volume licensing, we have developed special pricing to keep your costs low and maximize your features. For larger companies with these special pricing needs, please visit our enterprise pricing page or contact a BugHost representative for additional help. BugHost maintains history for every defect in every project. If a user inadvertently makes changes, you can always look back at the audit trail to restore a bug to its previous state.

About

For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more. - Connect to over 5,000 business apps with Zapier and our API - Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management - and much more!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a bug tracking and project management system

Audience

Our customers are a diverse group, coming from organizations and departments of all sizes and a wide range of industries including education, finance, healthcare, manufacturing, technology, and transportation.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 project per month
Free Version
Free Trial

Pricing

$27/month per agent
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.7 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.8 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Variad Corporation
Founded: 2001
www.bughost.com

Company Information

Issuetrak
Founded: 1992
United States
www.issuetrak.com

Alternatives

Alternatives

Everest 7

Everest 7

Lynk Software
GenieTracker

GenieTracker

Geniesys
Seagence

Seagence

Seagence Technologies
Web Tracks

Web Tracks

Gritware
BugZap

BugZap

Cybernetic Intelligence

Categories

Categories

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Bug Tracking Features

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

Complaint Management Features

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

AWS Lambda
Active Directory
Airtable
Azure DevOps
Desktop.com
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
OAuth
Salesforce
ServiceNow
Slack
Zapier

Integrations

AWS Lambda
Active Directory
Airtable
Azure DevOps
Desktop.com
GitHub
GoTo
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Mailchimp
Microsoft Entra ID
Microsoft Teams
MySQL
OAuth
Salesforce
ServiceNow
Slack
Zapier
Claim BugHost and update features and information
Claim BugHost and update features and information
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Claim Issuetrak and update features and information