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About

Embed AI-powered monitoring features to stay one step ahead of incidents, no machine learning expertise is required. Monitor the performance of your organization's growth engines, including sales revenue and manufacturing operations, with Azure AI Metrics Advisor, built on AI Anomaly Detector, and a part of Azure AI Services. Quickly identify and fix problems through a powerful combination of monitoring in near-real time, adapting models to your scenario, and offering granular analysis with diagnostics and alerting. End-to-end management of data monitoring is easily done through the AI Metrics Advisor interface, which plugs into popular time-series databases and provides stream monitoring support. All dimension combinations are analyzed to pinpoint affected areas for root-cause analysis and diagnoses and send alerts. A guided autotuning experience helps you customize the service to your unique needs.

About

Globitel’s Performance Management Platform automates the process of monitoring, measuring and evaluating overall performance of the customer engagement center in real time. The Globitel Performance Management Platform solution captures and aggregates data across multiple platforms using a single interface. In addition, the software empowers agents by allowing them to monitor their own performance scores and manage their incentive plans and evaluations. This ultimately reduces operational expenses and increases the center’s delivery efficiency. Globitel’s Performance Management Platform gathers information related to agent performance from all your call center platforms. Examples of call center platforms include Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), E-Learning component etc. The dynamic KPI builder in Globitel’s Performance Management Platform, allows call center managers to perform several functions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Developers that require an AI service that monitors metrics and diagnoses issues

Audience

Companies seeking a soltuion to manage agents’ performance effortlessly and in real-time

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0.75 per 1,000 time series
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Microsoft
Founded: 1975
United States
azure.microsoft.com/en-us/products/ai-services/ai-metrics-advisor/

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com

Alternatives

Alternatives

CUBOT

CUBOT

Vizualytics
Globitel E-911

Globitel E-911

Globitel
RemoteAware GenAI Analytics Platform

RemoteAware GenAI Analytics Platform

New Boundary Technologies
TelStrat QM

TelStrat QM

Serenova

Categories

Categories

Business Performance Management Features

Ad hoc Analysis
Ad Hoc Reports
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Integrations

Azure AI Anomaly Detector
Azure AI Services
Crestwood Cloud
Microsoft Azure
groundcover

Integrations

Azure AI Anomaly Detector
Azure AI Services
Crestwood Cloud
Microsoft Azure
groundcover
Claim Azure AI Metrics Advisor and update features and information
Claim Azure AI Metrics Advisor and update features and information
Claim Globitel Performance Management System (PMP) and update features and information
Claim Globitel Performance Management System (PMP) and update features and information