Automate365

Automate365

gnani.ai
+
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About

Gnani.ai's AI-powered virtual assistant is a robust, scalable platform designed to significantly enhance customer experience while reducing operational costs. The solution offers a low-code/no-code platform with over 100 pre-built workflows, allowing businesses to go live in less than a week. It supports 40+ languages, delivers zero wait times, and boasts a 70% reduction in operating expenses. The platform's advanced natural language understanding (NLU) capabilities enable it to handle multi-intent and multi-entity queries with over 90% accuracy. It also features continuous unsupervised learning, ensuring that the virtual assistant improves over time.

About

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment โ€“ smarter AI is finally available wherever you need it.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution providing AI chat tools to manage their customer interactions

Audience

Organizations interested in an AI assistant solution that solves customer problems

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$140 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

gnani.ai
India
www.gnani.ai/products/ai-powered-virtual-assistant/

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/watsonx-assistant

Alternatives

Alternatives

Cognigy.AI

Cognigy.AI

NiCE Cognigy
Heyday AI

Heyday AI

Hootsuite

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Integrations

Genesys Cloud CX
Zendesk
Amazon Connect
Ameyo by Exotel
Aspect CTRM
Avaya Cloud Office
HubSpot Customer Platform
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
IBM watsonx Orchestrate
IBM watsonx.ai Agent Builder
IBM watsonx.governance
Intercom
Microsoft Dynamics 365
Salesforce
Twilio
voximplant

Integrations

Genesys Cloud CX
Zendesk
Amazon Connect
Ameyo by Exotel
Aspect CTRM
Avaya Cloud Office
HubSpot Customer Platform
IBM ILOG CPLEX Optimization Studio
IBM Watson
IBM Watson Discovery
IBM Watson Studio
IBM Z
IBM watsonx Orchestrate
IBM watsonx.ai Agent Builder
IBM watsonx.governance
Intercom
Microsoft Dynamics 365
Salesforce
Twilio
voximplant
Claim Automate365 and update features and information
Claim Automate365 and update features and information
Claim IBM watsonx Assistant and update features and information
Claim IBM watsonx Assistant and update features and information