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About

Augment your contact center with AI-powered business intelligence that helps you uncover your biggest opportunities to improve both customer service efficiency and customer experience. Our Customer Experience Management (CXM) platform allows you to monitor your digital and voice communication in real-time and gives your team actionable guidance on how to improve your most important KPIs. Augment CXM automatically breaks conversations down into the customer's intents, the products they are talking about, and the outcomes of those conversations - giving you insight into every detail. Have you ever had to deal with a storm of unexpected customer questions? Augment CXM flags these unforeseen spikes of conversations and alerts your team to take action before they spiral out of control. Quickly understand if issues in your contact center are caused by specific agents & deliver coaching to those agents on how they can improve their handling of customer issues.

About

Discover why deals are won or lost. Speed up your sales cycle with our generative AI-driven insights, recordings, deal insights, sentiment, and coaching. Unlock immediate insights into action items, objections, and pain points to understand where your deal stands. Never miss another step to learn more about your prospects. Increase your demo conversion rate by 25%-40%. Learn where to make improvements on your next call. Capture every detail not just the transcription with precise meeting analytics through Salesify. Automatically generate personalized AI follow-up emails based on meeting content and outcomes. Within an organization, AI coaching provides tailored guidance and insights to both teams and managers, aiming to optimize performance, improve communication, and streamline. Enhances sales techniques, such as objection handling and negotiation skills, improves conversion rates, and personalizes customer interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer Experience Management platform for businesses

Audience

Sales teams requiring a tool to get actionable insights and automated follow-ups to improve their sales processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$29 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Augment CXM
Founded: 2016
United States
www.augmentcxm.com

Company Information

Salesify
United States
www.salesify.ai/

Alternatives

Alternatives

Dialpad Sell

Dialpad Sell

Dialpad
Heyday AI

Heyday AI

Hootsuite

Categories

Categories

Integrations

Salesforce
Amazon Connect
Genesys Cloud CX
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Zendesk
Zoom

Integrations

Salesforce
Amazon Connect
Genesys Cloud CX
Google Meet
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
NICE Enlighten AI
Oracle Cloud Infrastructure
Pipedrive
Zendesk
Zoom
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