MSM

MSM

Marval Software
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About

Be there for your employees, round the clock, with our AI-powered support assistant that can be trained to meet your business needs. Atomicwork offers something unique for every team that's working with your employees, and makes it easy for your to break down the silos between them. Atomicwork eliminates up to 80% of the manual workflows handled by your IT team to reduce distraction for your employees and help them be productive. Atomicwork saves your HR team from ops hell, enabling them to become strategic partners to maximize the value for your employees, from onboarding to offboarding. Atomicwork lets your finance teams provide seamless support to employees while ensuring they can stay on top of best practices, compliance needs, and external dependencies. Streamline incoming requests from employees, assign them to the right expert, and collaborate to fulfill them.

About

Founded in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT teams in need of an AI solution to streamline incoming requests, route them to the right team and manage them from creation to closure effortlessly

Audience

Medium sized and large enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$90/employee/year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Atomicwork
Founded: 2022
United States
www.atomicwork.com

Company Information

Marval Software
Founded: 1989
United Kingdom
www.marvalglobal.com

Alternatives

Alternatives

Freshservice

Freshservice

Freshworks
iET ITSM

iET ITSM

iET Solutions
SysAid

SysAid

SysAid Technologies
Freshservice

Freshservice

Freshworks

Categories

Categories

Change Management Features

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Machine Learning Features

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

ADP Workforce Now
Azure DevOps Projects
BambooHR
Checkr
Confluence
GitHub
Google Workspace
Jira
Kandji
Microsoft 365
Microsoft Outlook
Microsoft Teams
NetSuite
Okta
Oracle Cloud HCM
PagerDuty
Salesforce
Slack
WordPress
Workday HCM

Integrations

ADP Workforce Now
Azure DevOps Projects
BambooHR
Checkr
Confluence
GitHub
Google Workspace
Jira
Kandji
Microsoft 365
Microsoft Outlook
Microsoft Teams
NetSuite
Okta
Oracle Cloud HCM
PagerDuty
Salesforce
Slack
WordPress
Workday HCM
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