Atera IT Autopilot vs. Freshservice Comparison


Atera IT Autopilot Atera	Freshservice Freshworks	+	+
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About Atera IT Autopilot is an autonomous AI agent designed to provide 24/7 IT support, helping IT teams manage rising ticket volumes and staff shortages. It automates routine and complex IT tasks, enabling users to self-solve issues and reducing the IT workload by up to 40%. The platform offers instant, always-on support with near-zero response times, ensuring minimal downtime and keeping employees productive. IT Autopilot interacts through multiple channels including a user portal, email, Slack, and Teams, delivering human-like assistance. It also provides smart device and cloud support, proactive IT solutions, and analytics reporting. This tool helps IT teams focus on priority projects by eliminating repetitive support tasks.	About If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT teams, managed service providers (MSPs), and enterprises seeking autonomous, AI-driven IT support solutions to reduce workload, increase efficiency, and provide 24/7 service	Audience Organizations across industries and sizes from SMBs to large enterprises
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $19/agent/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.4 / 5 ease 4.4 / 5 features 4.4 / 5 design 4.3 / 5 support 4.9 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Atera Founded: 2012 Israel www.atera.com/ai/autopilot/	Company Information Freshworks Founded: 2010 United States freshservice.com
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Categories AI Agents AI Copilots AI Service Management (AISM) AIOps Conversational Support IT Management	Categories AI Service Management (AISM) Asset Tracking Change Management Cloud Management CMDB Complaint Management Contract Management Help Desk Incident Management Issue Tracking IT Asset Management IT Documentation IT Management IT Project Management IT Service ITSM SaaS Management Service Desk Service Request Management SLA Management Software Asset Management (SAM)
	IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Contract Management Features Buy Side (Suppliers) Completion Tracking Compliance Tracking Contract Lifecycle Management Electronic Signature Full Text Search Government Contracts Pre-built Templates Sell Side (Customers) Specialty Contracts Version Control Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Project Management Features Bug Tracking Issue Management Milestone Tracking Percent-Complete Tracking Portfolio Management Prioritization Product Roadmapping Requirements Management Resource Management Status Tracking Supports Agile Supports Scrum Task Management Testing / QA Management Time & Expense Tracking IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Microsoft 365 TeamViewer AuditShipment Automox Azure DevOps CloudNuro Google Workspace Helpware Hexnode UEM HubSpot Customer Platform Incorta PagerDuty Peaka Plecto Risotto SanerNow Securden Unified PAM MSP Sugar Sell anecdotes n8n Show More Integrations View All 3 Integrations	Integrations Microsoft 365 TeamViewer AuditShipment Automox Azure DevOps CloudNuro Google Workspace Helpware Hexnode UEM HubSpot Customer Platform Incorta PagerDuty Peaka Plecto Risotto SanerNow Securden Unified PAM MSP Sugar Sell anecdotes n8n Show More Integrations View All 150 Integrations
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