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About

Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions.

About

Introducing Microsoft 365 Copilot — your copilot for work. It combines the power of large language models (LLMs) with your data in the Microsoft Graph and the Microsoft 365 apps to turn your words into the most powerful productivity tool on the planet. Copilot is integrated into Microsoft 365 in two ways. It works alongside you, embedded in the Microsoft 365 apps you use every day — Word, Excel, PowerPoint, Outlook, Teams and more — to unleash creativity, unlock productivity and uplevel skills. Today we’re also announcing an entirely new experience: Business Chat. Business Chat works across the LLM, the Microsoft 365 apps, and your data — your calendar, emails, chats, documents, meetings and contacts — to do things you’ve never been able to do before. You can give it natural language prompts like “Tell my team how we updated the product strategy,” and it will generate a status update based on the morning’s meetings, emails and chat threads.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support leaders and operations teams seeking a unified platform to manage blended human and AI agents with advanced workforce management and automation capabilities

Audience

Users that want a powerful AI assistant inside Microsoft 365 apps

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$30/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Assembled
Founded: 2018
United States
www.assembled.com

Company Information

Microsoft
Founded: 1975
United States
microsoft.com

Alternatives

Yellow.ai

Yellow.ai

Bitonic Technology Labs

Alternatives

Amazon Q

Amazon Q

Amazon
Younet

Younet

Younet AI

Categories

Categories

Integrations

5X
Adobe Experience Agent Orchestrator
Alemba Service Manager
Azure AI Foundry
GPT-3
GPT-4
Kleene
Microsoft 365
Microsoft 365 Copilot Analyst
Microsoft Loop
Microsoft OneNote
Microsoft Outlook
Microsoft Teams
Microsoft Word
Phi-4-mini-flash-reasoning
PowerPoint
Salesforce
Semantic Kernel
Slack
Zendesk

Integrations

5X
Adobe Experience Agent Orchestrator
Alemba Service Manager
Azure AI Foundry
GPT-3
GPT-4
Kleene
Microsoft 365
Microsoft 365 Copilot Analyst
Microsoft Loop
Microsoft OneNote
Microsoft Outlook
Microsoft Teams
Microsoft Word
Phi-4-mini-flash-reasoning
PowerPoint
Salesforce
Semantic Kernel
Slack
Zendesk
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Claim Assembled and update features and information
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