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About
Let our AI conduct and analyze conversations with hundreds of customers, delivering the depth of an interview at the scale of a survey. Replace manual research methods with AI-moderated interviews and understand your customers at speed and scale. Customize your own AI interviewer by building your own discussion guide, adding moderator instructions, and adding relevant files about your study. Conduct hundreds of interviews at once. Our AI interviewer engages participants in meaningful conversations and delves deeper to uncover the reasoning behind their responses. Effortlessly summarizes transcripts, identifies key themes, and delivers actionable insights to help you make informed decisions that drive business growth. Aptitude offers a range of use cases to fully understand your customers, inside and out. Get deep qualitative and quantitative feedback on new products. Automatically interview churned users so you can get feedback immediately.
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About
The Voice of Customer engine that drives company-wide action. Built for CX leaders focused on measurable impact — not survey results. An Early Warning System. Act while it still matters. Use data to eliminate indecision on which cases, customers, and themes need attention. Identify themes before they become problems. Stop chasing lagging indicators. Upgrade from anecdotes to evidence. Process feedback from all of your customers, not just the ones who answered your survey. Executive and cross-functional reporting, so you can support priorities with data. Always-on vs. quarterly VoC, across any combination of channels. Automatic theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and opportunities for improvement. Plan resourcing, improve operations and support peers with hard data. Cut reporting overhead, so you can stay focused on customers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a solution to analyze conversations with their customers
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Audience
Companies and businesses in search of an engine solution providing customer ops for a better customer experience
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$99 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAptitude
United States
tryaptitude.ai/
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Company InformationFrame AI
Founded: 2016
United States
frame.ai/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Help Scout
Intercom
Salesforce
Slack
Treehouse
Zendesk
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