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About

Measure shifts in customer emotion and gather actionable feedback across your mobile customer journey. Listen to feedback in real-time, across your mobile channels to track the voice of your customer and evaluate shifts in emotion. Route feedback appropriately to increase retention and make customer-centric product decisions. Our mobile-optimized surveys and precise targeting based on in-app interactions are unmatched in the mobile market and enable brands to close their customer feedback loop at scale. NPS is a lagging indicator that can only tell you so much about your customers’ perception of your brand or product. Apptentive gives you the ‘why’ behind NPS and CSAT scores, down to granular features or a customer’s experience at a specific point in time. Rapidly target your most engaged customers with special offers, or ask for their input in driving your product roadmap. Present curated, targeted offers or messages showing you’ve taken action on their feedback.

About

Through Cloud4Feed's omnichannel feedback options, customize the feedback collection channel accordingly to your customer touchpoints and receive a high number of customer feedback. Customizing the feedback triggering frequency depending upon the processing time intervals at the touchpoint, prevents the delivery of an overwhelming number of surveys to your customers. Set validity periods for submitted feedback surveys. Manage reminder setups for your customers who have not yet shared feedback. Customers can easily convey to retailers their expectations about the store or brand, their views on the store's appearance, and even their wishes about the product/service they request. In the automotive sector, customer feedback is collected at different contact points and reported to enable managers to take action. The most appropriate channel is selected for the customers who have received service, and they are reached as soon as possible.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies searching for a Customer Feedback platform

Audience

Companies looking for a solution providing AI-based insights to increase customer loyalty and retention

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Apptentive
Founded: 2011
United States
www.apptentive.com

Company Information

Cloud4Feed
Turkey
www.cloud4feed.com/index/listen

Alternatives

Emotics

Emotics

Adoreboard

Alternatives

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Integrations

Contentsquare
Desktop.com
HTML
NextDNS
Topbox

Integrations

Contentsquare
Desktop.com
HTML
NextDNS
Topbox
Claim Apptentive and update features and information
Claim Apptentive and update features and information
Claim Cloud4Feed and update features and information
Claim Cloud4Feed and update features and information