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About

Uncover bugs and UX issues from your reviews, receive instant Slack alerts for any feedback topic, and analyze 65+ customer feedback sources with NLP. Instant discovery of bugs found in your customer feedback. Anecdote vigilantly tracks your customer feedback across every source, from App Store reviews to support messages. We're on the lookout for any mention of bugs. Our proprietary natural language processing engine delivers the most accurate clusters from your customer feedback, supported by secure on-prem processing to guarantee the safety of customer data. Enable real-time notifications for key customer feedback insights and anecdotes sent straight to your Slack channels or team email addresses. Simply set the frequency and search term. Our search tool sifts through all your customer feedback, from support to reviews, to find exactly what you're looking for. Perfect for product research and validating hypotheses.

About

The Voice of Customer engine that drives company-wide action. Built for CX leaders focused on measurable impact — not survey results. An Early Warning System. Act while it still matters. Use data to eliminate indecision on which cases, customers, and themes need attention. Identify themes before they become problems. Stop chasing lagging indicators. Upgrade from anecdotes to evidence. Process feedback from all of your customers, not just the ones who answered your survey. Executive and cross-functional reporting, so you can support priorities with data. Always-on vs. quarterly VoC, across any combination of channels. Automatic theme detection and impact assessment. Translate qualitative comments into quantitative proof points. Identify repeatable wins and opportunities for improvement. Plan resourcing, improve operations and support peers with hard data. Cut reporting overhead, so you can stay focused on customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and companies requires a solution to analyze their customer feedback

Audience

Companies and businesses in search of an engine solution providing customer ops for a better customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$499 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Anecdote
www.anecdoteai.com

Company Information

Frame AI
Founded: 2016
United States
frame.ai/

Alternatives

Prodsight

Prodsight

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Alternatives

Emotics

Emotics

Adoreboard
SurveyOL

SurveyOL

SurveyOL.com

Categories

Categories

Integrations

Intercom
Salesforce
Slack
Amazon S3
App Store
Elasticsearch
Facebook
Freshdesk
G2
Gmail
Google Sheets
Help Scout
Looker
Microsoft Excel
Qualaroo
Reddit
Treehouse
Trustpilot
Typeform
Zendesk

Integrations

Intercom
Salesforce
Slack
Amazon S3
App Store
Elasticsearch
Facebook
Freshdesk
G2
Gmail
Google Sheets
Help Scout
Looker
Microsoft Excel
Qualaroo
Reddit
Treehouse
Trustpilot
Typeform
Zendesk
Claim Anecdote and update features and information
Claim Anecdote and update features and information
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Claim Frame AI and update features and information