Amazon ComprehendAmazon
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Verint Text AnalyticsVerint
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Related Products
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About
Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required.
There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale.
Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.
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About
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations that want a powerful solution that lets them discover insights and relationships in text
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Audience
Companies that need a powerful text analytics solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAmazon
Founded: 1994
United States
aws.amazon.com/comprehend/
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Company InformationVerint
Founded: 1994
United States
www.verint.com/text-analytics/
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Alternatives |
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Categories |
Categories |
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Integrations
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
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Integrations
AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
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