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About

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning to find insights and relationships in text. No machine learning experience required. There is a treasure trove of potential sitting in your unstructured data. Customer emails, support tickets, product reviews, social media, even advertising copy represents insights into customer sentiment that can be put to work for your business. The question is how to get at it? As it turns out, Machine learning is particularly good at accurately identifying specific items of interest inside vast swathes of text (such as finding company names in analyst reports), and can learn the sentiment hidden inside language (identifying negative reviews, or positive customer interactions with customer service agents), at almost limitless scale. Amazon Comprehend uses machine learning to help you uncover the insights and relationships in your unstructured data.

About

Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want a powerful solution that lets them discover insights and relationships in text

Audience

Companies that need a powerful text analytics solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Amazon
Founded: 1994
United States
aws.amazon.com/comprehend/

Company Information

Verint
Founded: 1994
United States
www.verint.com/text-analytics/

Alternatives

Alternatives

Conversus.AI

Conversus.AI

Converseon

Categories

Categories

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
FormKiQ
Mantium
PubNub
Qlik Staige
Quickwork
iText
n8n

Integrations

AWS AI Services
AWS App Mesh
AWS Lambda
Amazon Comprehend Medical
Amazon Quick Suite
Amazon S3
Amazon Web Services (AWS)
Axon Ivy
Camunda
Datasaur
FormKiQ
Mantium
PubNub
Qlik Staige
Quickwork
iText
n8n
Claim Amazon Comprehend and update features and information
Claim Amazon Comprehend and update features and information
Claim Verint Text Analytics and update features and information
Claim Verint Text Analytics and update features and information