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About

Alida gives you both broad feedback and deep insights from your customers, so you can make decisions with them—not for them. Alida has the only global CXM and insights platform that empowers brands to collect and action both deep insights AND broad feedback. Delivering a world-class customer experience with actionable customer intelligence. Alida offers an unfair advantage to some of the world’s most successful brands. We help you take the guesswork out of high-stakes decisions by listening to, and acting on, your customers’ and employees’ ideas, thoughts, and feelings. It’s the best way to reduce customer churn, create meaningful experiences, and uncover new market opportunities. We refuse to ever get comfortable sticking with what feels familiar and are committed to doing what’s unexpected as long as we are confident it’s the right thing to do. That gives us an unfair competitive advantage.

About

Verint Digital Feedback empowers you to leverage the Voice of your Customer (VoC) to make smarter and faster business decisions. How? By enabling you to give your customers a voice from within their customer experience (CX), completely on their terms, capturing rich context regarding their feedback, and then applying advanced analytics to take real-time and targeted action. The result: improvements to the consistency and quality of your CX that deliver measurable business impact. Verint Digital Feedback has been a market leader in the CX space for over a decade, trusted by hundreds of the world’s leading companies to turn Voice of Customer into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Marketing teams looking for CXM and insights solution to improve their operations

Audience

Companies that want a powerful customer feedback solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Alida
Founded: 2000
Canada
www.alida.com

Company Information

Verint
Founded: 1994
United States
www.verint.com/experience-management/digital-feedback/

Alternatives

Alternatives

FeedbackNow

FeedbackNow

Forrester Research

Categories

Categories

Integrations

Alchemer
Contentsquare
Facebook
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Huunu
Intercom
LivingLens
Marketo
Minitab Statistical Software
Remesh
Salesforce
Tableau
UserZoom
Voxpopme
X (Twitter)
Zendesk

Integrations

Alchemer
Contentsquare
Facebook
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Huunu
Intercom
LivingLens
Marketo
Minitab Statistical Software
Remesh
Salesforce
Tableau
UserZoom
Voxpopme
X (Twitter)
Zendesk
Claim Alida and update features and information
Claim Alida and update features and information
Claim Verint Digital Feedback and update features and information
Claim Verint Digital Feedback and update features and information