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About

AlarmsOne from ManageEngine is an all-in-one alert management solution that allows users to manage alerts from all their IT management tools. AlarmsOne easily integrates with several on-premise and SaaS-based IT infrastructure monitoring systems. With AlarmsOne, users can centralize their IT alarms by creating an account and install the Alarm Poller on the server. AlarmsOne also features real-time alerts and multi-channel notifications for quick responses.

About

Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

SMBs and Enterprises.

Audience

Small to Large Enterprises that operate in any industry which provides online customer support system to their clients.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$15.00/month/user
Free Version
Free Trial

Pricing

$8.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ManageEngine
Founded: 1996
United States
www.manageengine.com

Company Information

Vision Helpdesk
Founded: 2007
India
www.visionhelpdesk.com

Alternatives

Alternatives

Web Tracks

Web Tracks

Gritware
Site24x7

Site24x7

ManageEngine
GLPI

GLPI

TECLIB
Shoreline

Shoreline

Shoreline.io
Freshservice

Freshservice

Freshworks

Categories

Categories

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Integration Features

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Log Management Features

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Server Management Features

CPU Monitoring
Credential Management
Database Servers
Email Monitoring
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Service Desk Features

Change Management
CMDB
Incident Management
IT Asset Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
Self Service Portal
SLA Management

Integrations

Jira
Jira Work Management
Capsule
Confluence
Dynatrace
FastWebHost
Gmail
Google Workspace
Mailchimp
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Nagios XI
Shopify
SolarWinds Loggly
SolarWinds Network Performance Monitor (NPM)
X (Twitter)
Zoho Projects

Integrations

Jira
Jira Work Management
Capsule
Confluence
Dynatrace
FastWebHost
Gmail
Google Workspace
Mailchimp
ManageEngine OpManager
ManageEngine OpManager Plus
Microsoft 365
Nagios XI
Shopify
SolarWinds Loggly
SolarWinds Network Performance Monitor (NPM)
X (Twitter)
Zoho Projects
Claim ManageEngine AlarmsOne and update features and information
Claim ManageEngine AlarmsOne and update features and information
Claim Vision Helpdesk and update features and information
Claim Vision Helpdesk and update features and information