Aisera vs. Alibaba Cloud Intelligent Robot Comparison


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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. 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Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 211 Ratings Visit Website BlueFolder Introducing BlueFolder – Your Ultimate Service Management Solution Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency. 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Minimize process complexity and expensive stack sprawl with connections to 300+ apps and systems out of the box, and HTTP/HTTPS to integrate Pipefy with everything else. 583 Ratings Visit Website Guru Guru is an Enterprise AI search and AI-powered knowledge platform that provides instant, trusted information from your company's scattered docs, apps, and chats when you need it without context switching. Guru's AI understands who you are and what's important to you. Forget about manually clicking around apps or asking people for answers. Even better, Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy knowledge base/wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and many many more SaaS apps, documents, #channels. 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The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 51 Ratings Visit Website Project Insight Project Insight is project and portfolio management software built for growing teams and businesses. 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About Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.	About Based on natural language processing (NLP), Intelligent Robot is a dialogue platform that enables smart dialogue through various dialogue-enabling clients, such as websites, mobile apps, and robots. Users can use domain-specific knowledge bases, configure their own knowledge base for customized smart dialogues and use Intelligent Robot to facilitate self-service through multi-round dialogue. Intelligent Robot can also integrate with third-party APIs to enable complex scenarios such as order search, shipping tracking, and self-service returns. Intelligent Robot provides online support and eliminates waiting time. Knowledge packages for multiple domains are available for quick configuration and deployment. Robots can deliver information and process queries in natural languages. APIs allow a flexible and custom online chat experience in tailored scenarios. Intelligent Robot can be deployed to multiple dialogue-enabling channels, including mobile apps, webpages, and official accounts.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes interested in a powerful AI customer service, service desk, and AIOps platform	Audience Organizations seeking a dialogue platform enabling smart dialog through a range of dialogue-enabling clients
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Aisera Founded: 2017 United States aisera.com	Company Information Alibaba Cloud Founded: 2008 China www.alibabacloud.com/product/bot
Alternatives Forethought	Alternatives Zoom Virtual Agent Zoom Communications
Atolio	Uniphore
KronoDesk Inflectra	Botfront
Serviceaide	Astute Bot Astute
SolarWinds Service Desk SolarWinds View All	WebApi.ai View All
Categories AI Customer Service AI Gateways AI Service Management (AISM) AI Tools AI Voice Agents AIOps Chatbot Conversational AI Customer Experience Customer Intelligence Customer Service Help Desk Issue Tracking IT Service ITSM Live Chat Machine Learning Natural Language Processing Robotic Process Automation (RPA) Service Desk Voice Bot	Categories Chatbot Conversational AI
Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Show More Features IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Machine Learning Features Deep Learning ML Algorithm Library Model Training Natural Language Processing (NLP) Predictive Modeling Statistical / Mathematical Tools Templates Visualization Natural Language Processing Features Co-Reference Resolution In-Database Text Analytics Named Entity Recognition Natural Language Generation (NLG) Open Source Integrations Parsing Part-of-Speech Tagging Sentence Segmentation Stemming/Lemmatization Tokenization Robotic Process Automation (RPA) Features Analytics Attended Automation Code-free Development Image Recognition Optical Character Recognition Process Builder Third Party Application Integration Unattended Automation Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations 8x8 Alibaba Cloud Cherwell Software Confluence Freshdesk HubSpot CRM HubSpot Customer Platform Jira Service Management Marketo Okta Salesforce ServiceNow ServiceNow Knowledge Management Zendesk Show More Integrations View All 13 Integrations	Integrations 8x8 Alibaba Cloud Cherwell Software Confluence Freshdesk HubSpot CRM HubSpot Customer Platform Jira Service Management Marketo Okta Salesforce ServiceNow ServiceNow Knowledge Management Zendesk Show More Integrations View All 1 Integration
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