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About

Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data.

About

Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales and customer success teams that need a powerful AI agent solution

Audience

Enterprises and organizations across industries seeking AI-powered automation, customer experience solutions, and process optimization through conversational AI and no-code development platforms

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Salesforce
Founded: 1999
United States
www.salesforce.com/agentforce/

Company Information

Kore.ai
Founded: 2014
United States
kore.ai

Alternatives

Lyzr

Lyzr

Lyzr AI

Alternatives

kama DEI

kama DEI

kama.ai
Yellow.ai

Yellow.ai

Bitonic Technology Labs
Cohere

Cohere

Cohere AI

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Integrations

Salesforce
Azure OpenAI Service
Bitly
Freshdesk
Freshservice
Gearset
Genesys Cloud CX
Google Maps
HERE
HubSpot Service Hub
Jira
Microsoft Graph
Salesforce AgentExchange
Salesforce Einstein
Salesforce Marketing Cloud
Salesforce Net Zero Cloud
Shopify
Stripe
Value Innovation Labs Enterprise HRMS
Value Innovation Labs Marketing Automation Platform

Integrations

Salesforce
Azure OpenAI Service
Bitly
Freshdesk
Freshservice
Gearset
Genesys Cloud CX
Google Maps
HERE
HubSpot Service Hub
Jira
Microsoft Graph
Salesforce AgentExchange
Salesforce Einstein
Salesforce Marketing Cloud
Salesforce Net Zero Cloud
Shopify
Stripe
Value Innovation Labs Enterprise HRMS
Value Innovation Labs Marketing Automation Platform
Claim Salesforce Agentforce and update features and information
Claim Salesforce Agentforce and update features and information
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Claim Kore.ai and update features and information