About
Exploiting data to predict and prescribe decisions is critical for service operations. Imagine if every decision is consistently more accurate, timely and planned for. That’s millions of micro-gains every second of the day – at your leaders’ fingertips. Traditional workforce management is evolving. Decision Intelligence is now.
Our customers know that finding and releasing their hidden capacity can reduce overtime, reduce temporary hires, balance their team’s workloads, meet SLAs, manage employee wellbeing and scale for peak times. And they can do all of this intra-day, in real-time, with decision intelligence. The results are phenomenal.
We are the only dedicated decision intelligence for service operations SaaS solution supporting the many aspects of service across banking, insurance, healthcare and BPS.
|
About
Empower your operations management and teams across your organization to deliver your strategic goals. Highly modular and quick to implement, OPX supports the end-to-end processes from the capture of incoming work, back office workforce optimization, smart work allocation, robotic process automation (RPA) to the automated output of customer communications in multiple formats. OPX is an award-winning, innovative solution that empowers your operations management and teams across the organization to deliver your strategic goals. Find out why you should use it in your organization and the benefits you stand to gain. OPX is the right solution for every business which needs to monitor workforce productivity, and performance and identify their training needs. To help you understand what it can do for your business, we prepared a list of several office roles and the challenges each is commonly faced with. For each challenge, we have explained how OPX can tackle it.
|
About
Oracle Intelligent Advisor helps service agents deliver the right advice to every customer. This decision automation solution empowers business users to configure rules, ensuring that responses are consistent and transparent to deliver efficient, personalized, and intelligent customer service. Let customers efficiently help themselves resolve both simple and complex issues. Provide personalized advice tailored to each person using intelligent online interviews. Give business users the power to configure advice, either through a web browser or a desktop development tool. Equip business users to establish and manage rules—without the need to engage a programmer. Easily create and deploy decision-making services in a web browser, eliminating the need to install and manage a desktop development tool. Centralize the custom application logic and easily share decision-making rules with stakeholders.
|
About
Get a clear picture of time and money your remote or office team spends on each task. Your remote or office employees start and stop monitoring themselves using a lightweight desktop application. They create a task, and the program automatically tracks time and screenshots for this task. This information is then securely sent to screenshotmonitor.com for you to see in real-time. No spying and your employees are in control! The tracked time, screenshots and task notes are all delivered to your dashboard. There is nothing for you (the manager) to install, you can see it online using your computer, tablet or smartphone. You will know exactly when and what your employees have worked on, how much time and money they have spent on each task and what was on their monitors at that time. You will know for certain that you are paying for actual work, not for time spent on Facebook or shopping.
|
|||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||
Audience
Companies of all sizes
|
Audience
Companies looking for a Workforce Management platform to transform back office operations and streamline the integration with front office processes
|
Audience
Software that helps service agents deliver the right advice to every customer
|
Audience
Companies and employers in need of a solution to track employees’ time and screenshots
|
|||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||
API
Offers API
|
API
Offers API
|
API
Offers API
|
API
Offers API
|
|||
Screenshots and Videos |
Screenshots and Videos |
Screenshots and Videos |
Screenshots and Videos |
|||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
Pricing
$6.99 per user per month
Free Version
Free Trial
|
|||
Reviews/
|
Reviews/
|
Reviews/
|
Reviews/
|
|||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||
Company InformationActiveOps
United Kingdom
activeops.com
|
Company InformationCorporate Modelling Services
Founded: 2008
United Kingdom
www.corporatemodelling.com/opx/
|
Company InformationOracle
Founded: 1977
United States
www.oracle.com/cx/service/intelligent-advisor/
|
Company InformationScreenshotMonitor
Founded: 2003
United States
screenshotmonitor.com
|
|||
Alternatives |
Alternatives |
Alternatives |
Alternatives |
|||
|
|
||||||
|
|
|
|
||||
|
|
|
|||||
Categories |
Categories |
Categories |
Categories |
|||
Employee Monitoring Features
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
|
Employee Monitoring Features
Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking
|
|||||
Integrations
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
|
Integrations
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
|
Integrations
Oracle Cloud CX
Oracle Knowledge Management
Oracle Service
|
||||
|
|
|
|
|