ActionTracker vs. Freshservice Comparison


ActionTracker SurveySquare.com	Freshservice Freshworks	+	+
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		Related Products ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 20 Ratings Visit Website SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student & employee engagement. SurveyLegend has users all over the world, from amazing companies like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, CocaCola, Roche, to awesome start-up companies and individuals. 1,829 Ratings Visit Website Jotform Trusted by over 25 million users, Jotform is an all-in-one, no-code platform that simplifies data collection, automation, and online sales. Using its drag-and-drop Form Builder, businesses can create customized forms and surveys to collect leads, payments, and e-signatures. With 10,000+ templates and advanced features like conditional logic and 200+ integrations, Jotform streamlines workflows. Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. 6,404 Ratings Visit Website Pipedrive Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier. 8,713 Ratings Visit Website Borealis Our Stakeholder Engagement Software gives you the tools you need to build more effective engagement plans, improve relationships with stakeholders and align processes with industry best practices. It provides a single platform for managing all stakeholder engagement activities with additional modules to strengthen all areas of environment, social and governance. The Stakeholder Engagement module centralizes all stakeholder data and keeps it right at your fingertips to simplify day-to-day tasks. The Social Investment module makes it easier to create tangible value for both local communities and your organization. The Grievance Management module provides a structured and transparent process for handling grievances in a timely and effective manner. The Land Management module helps improve engagement outcomes and minimize risks of unnecessary work delays or stoppages by giving them the tools to centralize and map all land-based assets and create links with project stakeholders. 10 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 140 Ratings Visit Website Sogolytics Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas. 863 Ratings Visit Website Zoho Projects Project management, as effective as it gets. Zoho Projects is a cloud-based project management tool that helps you plan your work, track it efficiently, and collaborate with your team wherever they are. Plan your project activities, assign work, manage resources and collaborate with your team better to get things done on time. Use Gantt charts to build your project plan and track your task schedule. Zoho Projects keeps you aware of your critical tasks and their dependencies, and immediately shows any deviations between your planned and actual progress. Save time on routine tasks. Whether you have a simple process or a complex workflow, our project management software has a drag-and-drop interface that makes new automations easier to visualize and deploy. Log billable and non-billable hours with the Projects timesheet module. Record every minute of your hard work, either manually or with timers, and our built-in integration with Zoho Invoice will generate invoices. 1,766 Ratings Visit Website UserTesting UserTesting is a leading human insight platform designed to help enterprises capture authentic customer feedback at scale. It leverages a global network of participants and AI-driven analysis to deliver fast, actionable insights across marketing, product, design, and customer experience teams. The platform enables companies to test anything from messaging and creative assets to product features, reducing guesswork and maximizing ROI. UserTesting supports enterprise-grade compliance standards including SOC 2, GDPR, and HIPAA to ensure privacy and security. Trusted by world-renowned brands like Walmart, Microsoft, and Wells Fargo, it drives measurable business outcomes such as increased revenue, faster innovation, and reduced risk. UserTesting empowers organizations to put the real voice of the customer at the center of their decision-making. 2,201 Ratings Visit Website Moxo Moxo’s service orchestration platform transforms complex B2B relationships into seamless experiences. Business processes often fragment across departments, clients, vendors, and partners, creating inefficiency and risks. Our platform streamlines these workflows—turning disjointed experiences into smooth, efficient operations that reduce costs and enhance client satisfaction. Moxo accelerates critical processes including client onboarding, document collection, and exception handling. The results: faster completion times, reduced compliance risks, and superior client experiences. Leading institutions across financial services, consulting, legal, healthcare, and real estate—including Citibank and BNP Paribas —trust Moxo to orchestrate their mission-critical business relationships. 210 Ratings Visit Website
About Your customers make a purchase online or in your brick-and-mortar store, participate through online chat or over the phone. Field service technicians complete onsite services and complete a questionnaire. A student completes a class. Your customer or employee completes a survey online, on paper or on Mobile Devices. Once submitted, responses automatically updates the ActionTracker™ based on their response or score, assigns a manager, and notifies key stakeholder via email. ActionTracker™ will effectively track all employee/customer communications, capture resolution activities including emails and attachments, enter notes into the Action Item, and schedule meetings through Microsoft Outlook integration. Create status codes to track the life cycle of action items. Continually update your open action items until they are marked complete, but once completed, they cannot be modified. Each activity is date/time stamped by user for a complete audit trail.	About If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Survey solution for companies wanting to improve customer service	Audience Organizations across industries and sizes from SMBs to large enterprises
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $195 per month Free Version Free Trial	Pricing $19/agent/month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.4 / 5 ease 4.4 / 5 features 4.4 / 5 design 4.3 / 5 support 4.9 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information SurveySquare.com Founded: 2004 United States www.surveysquare.com	Company Information Freshworks Founded: 2010 United States freshservice.com
Alternatives SutiDesk SutiSoft	Alternatives Serviceaide
binds.co	ServoDesk Simplisys Ltd
Zoho Desk Zoho	SysAid SysAid Technologies
Freshdesk Freshworks	ManageEngine ServiceDesk Plus ManageEngine
Salesforce Service Cloud View All	Vivantio View All
Categories Complaint Management Customer Experience Issue Tracking	Categories AI Service Management (AISM) Asset Tracking Change Management Cloud Management CMDB Complaint Management Contract Management Help Desk Incident Management Issue Tracking IT Asset Management IT Documentation IT Management IT Project Management IT Service ITSM SaaS Management Service Desk Service Request Management SLA Management Software Asset Management (SAM)
Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis	Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Asset Tracking Features Activity Tracking Audit Trails Barcoding / RFID Checkout / Check-In Depreciation Tracking Disposal Tracking Inventory Management Location Tracking QR Codes Reservations Service History CMDB Features Change Management Configuration Management Data Visualization Device Auto Discovery Impact Management IT Asset Management License Management Performance Management Relationship Mapping Change Management Features Approval Workflow Audit Trail Automated Notifications Change Calendar Change Planning Compliance Management Prioritization Release Management Task Management Tracking & Reporting Training Management Contract Management Features Buy Side (Suppliers) Completion Tracking Compliance Tracking Contract Lifecycle Management Electronic Signature Full Text Search Government Contracts Pre-built Templates Sell Side (Customers) Specialty Contracts Version Control Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Project Management Features Bug Tracking Issue Management Milestone Tracking Percent-Complete Tracking Portfolio Management Prioritization Product Roadmapping Requirements Management Resource Management Status Tracking Supports Agile Supports Scrum Task Management Testing / QA Management Time & Expense Tracking IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Incident Management Features Audit Trail Corrective Actions (CAPA) Disaster Recovery Incident Reporting IT Incident Management OSHA Compliance Root-Cause Diagnosis Safety Management Task Management Ticket Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations Acquire Active Directory AdRem NetCrunch AuditShipment Docusign Incorta Indent MSB Docs Microsoft Intune Peaka Potion Qlik Application Automation SanerNow Smart Apartment Data Splashtop SOS VMware vCenter WaitWell Workato WorkflowMax Zoom Show More Integrations View All 1 Integration	Integrations Acquire Active Directory AdRem NetCrunch AuditShipment Docusign Incorta Indent MSB Docs Microsoft Intune Peaka Potion Qlik Application Automation SanerNow Smart Apartment Data Splashtop SOS VMware vCenter WaitWell Workato WorkflowMax Zoom Show More Integrations View All 150 Integrations
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