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About

Acteol (an Access company) is the enterprise CRM solution for the hospitality, retail, and leisure sectors that helps operators track every guest interaction to create a powerful single customer view. We work closely with our hospitality customers to help them better understand their customers and data and deliver more effective sales and marketing campaigns with a better ROI. With over 70 integrations to leading hospitality platforms and with over 10 modules ranging from feedback and inquiries, and surveys to social and loyalty we enable customers to do more with their data. Simply we’ll help you connect, segment, engage and measure. Bring all of your data together to create a powerful single customer view. Identify the customers of the most value and the ones who need a bit of nurturing. Send personalized and targeted messages to your customers. Measure your performance and gain insight from ongoing analysis.

About

Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and companies in the hospitality, retail and leisure sectors seeking a solution to manage their guest interactions

Audience

Companies and hotel businesses in need of a solution to automate their financial transactions and generation of quotes and invoices

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Acteol
United Kingdom
www.acteol.info/

Company Information

EspoCRM
Founded: 2014
Ukraine
www.espocrm.com

Alternatives

Alternatives

HotelCRM 365

HotelCRM 365

HospiTalitySoft 365
Hospitality Suite CRM

Hospitality Suite CRM

HospiTalitySoft 365
HotelCRM 365

HotelCRM 365

HospiTalitySoft 365
Bingo CRM

Bingo CRM

Bingoforge
HubSpot CRM

HubSpot CRM

HubSpot

Categories

Categories

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Loyalty Features

Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier

Integrations

Google
Mailchimp
Microsoft Outlook
Zapier
Claim Acteol and update features and information
Claim Acteol and update features and information
Claim EspoCRM and update features and information
Claim EspoCRM and update features and information