TeleMate.Net Predictive UC AnalyticsTeleMate.Net Software
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Related Products
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About
Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions. Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns. Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.
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About
TeleMate.Net's Predictive UC Analytics product transforms complex communication into actionable business intelligence with secure, role-based access controls to provide proven value across the entire organization. See faster time to resolution in quality of service issues. Drive operational efficiencies for both IT and other business stakeholders. Use a single platform for both UC&C service assurance and workplace analytics. Link communication events by any possible means, providing 'super' views and further visibility. Create role-based controls, allowing employees to access simple, interactive dashboards. Statistically model all session activity to deliver foresight into what to expect tomorrow, next week, or next month. Publish information anytime, at any frequency, and in any format to have what you need when you need it. Provide complete visibility into voice, video, contact center, and collaboration technologies with a single solution.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations looking for a complete conversational engagement solution
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Audience
Call centers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$9,995 per user per year
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAcqueon
Founded: 2005
United States
www.acqueon.com
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Company InformationTeleMate.Net Software
Founded: 1986
United States
www.telemate.net
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Categories |
Categories |
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Call Accounting Features
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
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Integrations
Amazon Connect
ServEngage
ServSecure
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