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About

Our products and solutions allow customers to move seamlessly - from digital self-service to human agents and back, enable agents to spot the customer context and drive Next Best Actions, and empower managers to take smarter business decisions. Accelerate customer & patient connection rates by contacting them on their preferred channel (voice, SMS/messaging or email) at the time they’re most likely to answer. Acqueon Engagement offers full dialing options–Preview, Progressive, Predictive or Agentless–letting you find the best mix between live agents, agent-assisted & automated campaigns. Always stay safe & compliance-ready. Our built-in Compliance suite checks (in real-time) for any new contacts your campaigns must avoid. Keep compliant with TCPA, DNC, GDPR, CCPA & extensive regulations with simple, built-in campaign controls. Use the included Right-to-Know & Right-to-be-Forgotten workflows/reporting to round-out complete campaign compliance.

About

Interact, dialogue and communicate proactively with your customers! Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and BOT systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app. Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. Provide a simple, round-the-clock service for your users that is also economical for your company. PAT, with its Engagent solution, has been cited in the Gartner Report “Market Guide for Virtual Customer Assistants” as one of the 28 vendors in the worldwide benchmark for the industry.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations looking for a complete conversational engagement solution

Audience

For companies that need a Customer Interaction Management machine learning software to communicate with customers and clients amicably online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Acqueon
Founded: 2005
United States
www.acqueon.com

Company Information

PAT
Founded: 1992
Italy
www.pat.eu

Alternatives

Alternatives

Jenie

Jenie

Sensiple
Readymode

Readymode

Readymode (formerly Xencall)
Amity Bots

Amity Bots

Amity Solutions
Dialogflow

Dialogflow

Google

Categories

Categories

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Integrations

Amazon Connect
ServEngage
ServSecure

Integrations

Amazon Connect
ServEngage
ServSecure
Claim Acqueon and update features and information
Claim Acqueon and update features and information
Claim Engagent and update features and information
Claim Engagent and update features and information