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About

AWMS is a SaaS platform for the efficient and safe management of workforce in production and logistics plants. AWMS allows you to plan each person in the most suitable location, taking into account: the production plan, the skill matrix, workers’ physical limitations and the risks of the workstations. The use of AWMS allows companies to improve workforce management through time optimization, better organization and streamlining of processes. AWMS provides you with a visual and user friendly instrument for scheduling your workers and assigning them to the single workstations on the basis of their availability, skills and physical limitations – all updated in real time. Interactive layouts allow you to monitor the work of staff members for each single task over a short and/or long period and make for better resource allocation in all areas.

About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturing and logistics

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$1000
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AWMS
Founded: 2014
Italy
www.awms-system.com

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Alternatives

Alloc8

Alloc8

Alloc8 Australia

Alternatives

DELMIA Quintiq

DELMIA Quintiq

Dassault Systemes
Globitel E-911

Globitel E-911

Globitel
Pegasus

Pegasus

Avetta

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

No info available.

Integrations

No info available.
Claim AWMS Workforce Management and update features and information
Claim AWMS Workforce Management and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information