Globitel Workforce Management (WFM)Globitel
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Related Products
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About
AWMS is a SaaS platform for the efficient and safe management of workforce in production and logistics plants. AWMS allows you to plan each person in the most suitable location, taking into account: the production plan, the skill matrix, workers’ physical limitations and the risks of the workstations. The use of AWMS allows companies to improve workforce management through time optimization, better organization and streamlining of processes.
AWMS provides you with a visual and user friendly instrument for scheduling your workers and assigning them to the single workstations on the basis of their availability, skills and physical limitations – all updated in real time. Interactive layouts allow you to monitor the work of staff members for each single task over a short and/or long period and make for better resource allocation in all areas.
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Manufacturing and logistics
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$1000
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationAWMS
Founded: 2014
Italy
www.awms-system.com
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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