ACI Case Manager

ACI Case Manager

ACI Worldwide
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+

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About

Whether a genuine fraud event or a false positive, how banks manage the customer experience is critical. Give your fraud investigators a complete set of tools to resolve any issue and keep customers satisfied. Ensure that analysts can serve customers efficiently and comprehensively to confirm fraud events. Simplify case creation by utilizing account and contact details from ACI Fraud Management. Create efficient customer correspondence through configurable templates with dynamic data selection. Leverage centralized case details with multiple parameters for searching and appending data. Configure fraud analysts' workflow for simplified case management and increase the speed at which they work cases enterprise-wide. Use dynamic data enrichment, data displays and workflows to create guided workflows, built-in prompts and help-aids to assist investigator’s conduct research and decision-making.

About

eCase® Investigations automates, tracks, and reports on the complete Inspector General investigations process from hotline complaint receipt to case closed. Workflows, rules, and reports tailored to the OIG investigative process improve efficiency, accountability, and transparency across the OIG. And, as eCase Investigations is built on the adaptive eCase Platform, investigators can easily modify their eCase Investigations solution as new requirements emerge. All Inspector General investigative processes consolidated on a single, unified platform. Powerful data model links cases and uncovers complex relationships among people, places, and things. Canned and ad hoc reports provide detailed process data. Role-based dashboards summarize key performance indicators at a glance. Pre-configured rules and workflows ensure compliance with inspector general rules and regulations.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Banks seeking an investigation management solution to manage their clients

Audience

Companies and organizations in need of a solution to automate, track, and report the whole investigation process

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ACI Worldwide
Founded: 1975
United States
www.aciworldwide.com/solutions/case-manager

Company Information

OPEXUS
Founded: 1988
United States
www.ains.com/investigations/

Alternatives

Alternatives

eCase

eCase

Fivium
AIMS

AIMS

AIMS - Analytical Investigation Management System
Polonious

Polonious

Polonious Systems
IMS

IMS

Investigator Software

Categories

Categories

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub

Integrations

Anthology Apply
Anthology Encompass
Anthology Engage
Anthology Finance & HCM
Anthology Payroll
DMSFACTORY DocumentsPipeliner
Datacard Secura
Entrust Certificate Hub
Claim ACI Case Manager and update features and information
Claim ACI Case Manager and update features and information
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Claim eCase Investigations and update features and information